Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Compliance Assistant - Customer Information Team image - Rise Careers
Job details

Compliance Assistant - Customer Information Team - job 2 of 3

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refer matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and also manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act, the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provide law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.

The Customer Information Team (CIT) provides critical support for the USIU’s Termination of Accounts (TA), Know Your Customer (KYC) and Customer Due Diligence (CDD) efforts. CIT performs strategic outbound calls to obtain customer information to aid in the USIU’s investigations, in addition to performing other tasks that support broader USIU operations.

Responsibilities

A successful CIT analyst will:

  • Conduct outbound calls and receive inbound calls to and from customers related to a variety of compliance matters, while adhering to pre-established guidelines and procedures
  • Use a variety of internal systems to carry out compliance functions
  • Prioritize and multi-task effectively by keeping the nature of the request, the requestor, and all related details in prospective and confidential
  • Diffuse potentially difficult customer interactions and maintaining a high level of customer service
  • Contribute and potentially present in team meetings
  • Adapt to the changing needs of the team and department

Qualifications

Ideal candidates will exhibit the following qualifications:

  • 2+ years of customer service experience
  • Strong communication and interpersonal skills
  • Ability to handle sensitive information in a confidential and professional manner
  • Ability to effectively manage change and remain calm in stressful situations
  • Knowledge of American Express Servicing Platforms and call center operations
  • PC skills in Microsoft Word, Excel, PowerPoint and Outlook
  • Ability to assess the short and long-term effect that all decisions have on constituents and day-to-day business processes
  • Ability to analyze data
  • Bilingual in Spanish and English preferred

Salary Range: $20.00 to $33.65 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
American Express DE&I Review
4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of American Express
American Express CEO photo
Stephen J Squeri
Approve of CEO

Average salary estimate

$55806 / YEARLY (est.)
min
max
$41600K
$70012K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 12 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as a Senior Manager in Open Banking to drive innovative product strategies that enhance data sharing solutions.

Photo of the Rise User
American Express Remote New York, New York, United States
Posted 12 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Lead the Capital Planning team at American Express, overseeing crucial financial strategies and capital management processes.

Posted 11 days ago

As an AML Policy & Training Senior Associate at Santander, you'll be pivotal in ensuring compliance with financial regulations while working in a hybrid environment in Boston.

Photo of the Rise User
IFS Remote Colombo, Sri Lanka
Posted 10 days ago

Join IFS as a Procurement Lawyer and leverage your expertise in contract law and procurement regulations to support our global procurement initiatives.

Photo of the Rise User
OP Labs Remote No location specified
Posted 13 days ago

Join OP Labs as a Corporate Counsel to advance the legal framework vital for our mission of improving Ethereum's scalability.

Photo of the Rise User
NVIDIA Hybrid US, CA, Santa Clara
Posted 11 days ago
Customer-Centric
Mission Driven
Inclusive & Diverse
Rise from Within
Diversity of Opinions
Work/Life Harmony
Growth & Learning
Transparent & Candid
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Child Care stipend
Paternity Leave
WFH Reimbursements
Flex-Friendly
Dental Insurance
Vision Insurance
Life insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Military leave

Join NVIDIA as a Senior Employment Attorney to lead innovative employment law initiatives in a fast-paced tech environment.

Photo of the Rise User
BAE Systems Remote Fort Walton Beach, Florida, United States
Posted 3 days ago

Join BAE Systems as an IT Compliance Auditor and play a pivotal role in ensuring operational excellence and compliance within a leading defense and security firm.

Photo of the Rise User
Posted 3 days ago
Mission Driven
Growth & Learning
Open Door Policy
Rapid Growth
Customer-Centric
Dare to be Different
Diversity of Opinions
Passion for Exploration
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Equity
401K Matching

Join Gemini's Compliance team as an Associate focusing on Transaction Monitoring in a dynamic and evolving regulatory landscape.

Photo of the Rise User

Join Thermo Fisher Scientific as the Sr Director and Lead Counsel to lead legal strategy for the Drug Product Division in North America.

Build My Great Team Remote No location specified
Posted 6 days ago

Join Barry M. Snyder, P.A. as a Legal Assistant and contribute to supporting clients through personal injury cases in a dynamic environment.

Join Blackstone as a VP Attorney, focusing on innovative legal matters for private wealth distribution.

Prepared Remote No location specified
Posted 12 days ago

Join Prepared as a Counsel to lead legal operations and support transformative AI initiatives in public safety.

Posted 5 days ago

Join Wiz as a Privacy Analyst and contribute to cutting-edge privacy initiatives in a fast-growing B2B cybersecurity firm.

Photo of the Rise User
ASUS Hybrid Fremont, CA
Posted 12 days ago

ASUS is in search of a skilled Legal Counsel to navigate commercial transactions and ensure compliance within a dynamic technology environment.

Photo of the Rise User
SGS Remote 28 Reid Rd, Perth Airport WA 6105, Australia
Posted 10 days ago

Become a pivotal part of SGS Australia as a Legal Counsel, offering your expertise in general commercial law and supporting diverse industries.

American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

4431 jobs
MATCH
VIEW MATCH
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 10, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!