Director Assistant Operational Risk Management - job 5 of 13

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together. 

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Global Risk & Compliance (GRC) Organization is an independent risk management function, led by the Chief Risk Officer (CRO), with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. 

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.  

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. 

ORM is looking for a Director Assistant to support the Chief Operational Risk Officer (CORO)and team, leading planning, team management and strategic initiatives, in addition to strong management and partnership to the Chief Operational Risk Officer and their leadership team. 

The incumbent will be a key member of the ORM leadership team and will play a key role in shaping strategies across the organization and driving results. They will be expected to provide thought and executional leadership on organizational effectiveness, talent management, strategic priorities and goals. They will have the opportunity to work across a wide range of strategic, analytic, engagement and communications initiatives and have manage strong relationships with the ORM team and key stakeholders.

Key Responsibilities:

• Provide strategic, analytical and decision support on a wide range of complex projects and initiatives
• Coordinate and contribute to impactful and engaging presentations & engagement activities such as Senior Executive Management Presentations, Board and Management Committees, Strategic Projects, Town Halls and Business Unit Review (BUR) presentations
• Play key role in building the ORM strategy and support business planning and operations (e.g. annual budget and investment planning, risk and finance reviews, etc.)
• Manage key Stakeholders/Relationships both within and outside of team
• Partner with Colleague Experience Group to drive execution of annual processes – talent planning, performance management, etc.
• Manage ORM colleague engagement strategy and communications & cadences including leadership team meetings, town halls, market visits, etc.
• Support day-to-day activities within the executive office and across the broader organization

Minimum Qualifications: 

• The ideal candidate will be a highly motivated self-starter who is able to lead projects with limited guidance, provide strategic thought leadership and challenge the status quo
• Operational Risk knowledge is a plus but not required; intellectual curiosity and a desire to become an expert in Operational Risk if no prior Operational Risk experience
• Ability to manage multiple tasks and projects simultaneously within tight deadlines, great follow-up and attention to detail, works well in a fast paced and dynamic environment
• Excellent project management and organizational skills
• Excellent written and verbal communication skills with a strong executive presence
• Experience in budget management
• Demonstrated relationship management skills with proven ability to influence with limited direct authority
• Able to produce innovative, creative, and impactful materials for a variety of senior executives
• High level of integrity and the ability to handle sensitive issues with complete confidentiality
• Flexible and adaptable; able to re-prioritize and multi-task based on the tasks at hand

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.