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Director - Credit & Fraud Risk - job 7 of 10

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

How will you make an impact in this role?

About Credit & Fraud Risk Finance

Credit & Fraud Risk Finance team delivers fact-based, decision-driven and high-impact Net Loss Provision forecasts and credit-risk related insights and deep analytics. The key objective is to drive prudent financial decisions, perform Enterprise analytics and support credit-risk strategies while ensuring adherence to governance and controls.  This position will be part of a highly talented team with strong intellectual curiosity.

How will you make an impact in this role?

This Director-level position leads a team supporting Risk Management in evaluating strategic decisions, establishing profitability linkages between customer behaviors and credit provision and driving credit-related analytical insights to key stakeholders such as Risk, Collections, Marketing & Finance teams.

Partner with Risk and Finance teams on cross-enterprise strategic initiatives by driving key analytics to inform business decisions

Drive awareness of data / insights / market / portfolio trends across businesses and proactively identify opportunities for analysis

Develop skills; mining and analyzing data to identify credit risk and collections opportunities across portfolios to enhance margins, either through revenue generation or expense reduction (primarily via SQL)

Provide thought leadership on projects across the Global Risk Finance organization to help AXP meet its long-term growth targets

Evaluate Risk projects that span multiple businesses and produce cost/benefit analysis to inform prior prioritization of investment dollars.

What You’ll Bring:

This position will provide the candidate with broad exposure across AXP, including Chief Credit Officers, Finance LFO’s and Marketing leadership. As such, Big Picture thought leadership and excellent communication skills are necessary to tailor complex messages to key stakeholders.

Minimum Qualifications:

·       8+ years of experience in Finance Data Analytics & Profitability

·       Analytical Skills – think critically and creatively about our business to identify good topics for analysis, manipulate large amounts of data, decipher trends, and generate meaningful insights

·       Superior attention to detail - demonstrate exemplary organizational and problem-solving skills

·       Communication Skills – Synthesize data into an easy-to-understand story & articulate key messages across multiple audiences

·       Agile Mindset – Positive, can-do attitude, adaptable to change, and highly motivated self-starter

·       Leadership – Act & lead with courage, build relationships, make decisions quickly & influence change.  Do you drive results?

·       Proficiency in SQL

·       BS. in Finance or relevant field

Preferred Qualifications:

·       MBA preferred

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Average salary estimate

$167500 / YEARLY (est.)
min
max
$130000K
$205000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director - Credit & Fraud Risk, American Express

Join American Express as the Director - Credit & Fraud Risk in New York, New York, and be at the forefront of an innovative team that shapes the financial landscape of our company. At Amex, we believe in harnessing the power of diverse talents to facilitate remarkable progress for both people and businesses. In this pivotal role, you’ll lead a talented team in delivering critical insights and analyses for our Risk Management strategies that significantly impact our day-to-day operations and long-term goals. Your expertise will be essential in evaluating customer behaviors and linking them to financial performance, feeding directly into our credit-related initiatives across various departments. You’ll have the opportunity to utilize cutting-edge data tools and develop analytical frameworks that drive informed decision-making while connecting with high-level leadership across the organization. The ideal candidate will be agile, creative, and committed to building meaningful relationships. We’re looking for someone with proven experience in finance data analytics and a deep understanding of market trends to help us shape strategies that lead to sustained growth. With our commitment to your personal and professional growth through ample training and development opportunities, your journey with Team Amex can be uniquely fulfilling. Help us lead the way, embracing change and innovation while always striving to provide the best possible customer experience. If you’re ready to make an impact and grow your career in a supportive environment, join us at American Express!

Frequently Asked Questions (FAQs) for Director - Credit & Fraud Risk Role at American Express
What are the responsibilities of a Director - Credit & Fraud Risk at American Express?

As a Director - Credit & Fraud Risk at American Express, your primary responsibilities include leading a team to provide analytical support for Risk Management strategies, driving profitability by connecting customer behavior with credit provisions, and ensuring compliance with governance. You'll also evaluate enterprise-wide strategies and utilize innovative data tools to derive insights that inform key business decisions.

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What qualifications are required for the Director - Credit & Fraud Risk position at American Express?

To qualify for the Director - Credit & Fraud Risk role at American Express, candidates should have at least 8 years of experience in finance data analytics, a strong analytical mindset, and proficiency in SQL. A Bachelor’s degree in Finance or a related field is mandatory, while an MBA is preferred. Exceptional communication and leadership skills are necessary to effectively synthesize complex data into insightful narratives for diverse audiences.

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What skills will help me succeed as a Director - Credit & Fraud Risk at American Express?

Success in the Director - Credit & Fraud Risk role at American Express relies on a combination of critical thinking, creativity, and strong analytical abilities. Being detail-oriented, possessing excellent organizational skills, and having the ability to adapt to changing environments are essential. Leadership skills to make quick decisions and influence change will also be crucial in driving results across the organization.

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How does American Express support professional growth for the Director - Credit & Fraud Risk role?

American Express is committed to the professional development of its employees. For the Director - Credit & Fraud Risk role, opportunities for career advancement are abundant through comprehensive training programs, access to cutting-edge technologies, and the chance to work on high-impact projects. The culture at Amex encourages ongoing learning and development, empowering you to take your career to the next level.

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What is the salary range for the Director - Credit & Fraud Risk position at American Express?

The salary range for the Director - Credit & Fraud Risk position at American Express is between $130,000.00 to $205,000.00 annually, complemented by bonuses, equity (if applicable), and an array of benefits. Your compensation will be influenced by your experience, location, and other job-related factors, ensuring a competitive remuneration package.

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Common Interview Questions for Director - Credit & Fraud Risk
What inspired you to pursue a career in credit and fraud risk management?

When answering this question, reflect on your passion for analytics and how identifying risk factors can improve financial outcomes for businesses and customers. Mention any experiences that motivated you to focus on this area.

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Can you describe a time when you had to analyze complex data to make a strategic decision?

Provide a specific example from your past experience where your analytical skills led to a significant outcome. Discuss how you interpreted data, the decisions made, and the impact on the business.

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How do you stay updated on the latest trends in credit risk and fraud management?

Highlight your commitment to continual learning by mentioning industry publications, conferences, webinars, or online courses you follow to keep your knowledge current in credit and fraud risk management.

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What is your approach to leading a team in a fast-paced environment?

Discuss your leadership style emphasizing collaboration, communication, and agility. Provide an example of how you’ve effectively managed teams through change or high-pressure situations in the past.

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Can you explain how you would develop credit-risk strategies based on customer behavior?

Talk about your analytical approach to understanding customer behaviors using data analytics tools. Explain how you would align insights with credit-risk strategies, illustrating your thought process with examples.

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What role does technology play in your analysis of credit risk?

Emphasize your familiarity with data tools and technologies, such as SQL or analytics platforms, and how you've used them to enhance data-driven decision-making in your previous positions.

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How do you handle conflicts within your team?

Reflect on your conflict resolution skills and how you emphasize open communication and understanding among team members to find mutually agreeable solutions and foster a positive team environment.

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Describe a project where you needed to influence key stakeholders to achieve a goal.

Provide an example of a project where you successfully gained buy-in from stakeholders. Discuss your strategy, the communication techniques used, and the final outcome that benefited the organization.

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What key metrics do you consider essential in assessing credit risk?

Mention specific metrics like default rates, loss reserves, and economic conditions. Explain how each metric informs your analysis and supports decision-making in risk management.

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How would you measure the success of a credit-risk initiative?

Outline your approach to defining success metrics for a credit-risk initiative, which may include reduced default rates, improved profitability, and stakeholder satisfaction. Share how you would track and adjust the initiative based on those metrics.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

4273 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 15, 2025

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