Director of R&D Product Management – Chief Technology Officer Organization

About BrightStar Credit Union, we are committed to creating a diverse work environment where everyone can succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a collaborative and engaging atmosphere. What We Offer: Medical, Dental, and Vision401K Plan with MatchingTuition Reimbursement ProgramSupplemental BenefitsEngagement AreaWellness Studio & GymCompany Paid Life InsuranceHealth Savings Account with Company ContributionsIn this role, you will be entrusted with the critical task of constantly improving our information systems and processes. Reporting to the president, you will be a critical C-suite member, overseeing the credit union's IT operational and development strategies. Your innovative products will excite customers and enhance our reputation; your work will be instrumental in maintaining our competitive edge. All while finding the delicate balance between cost reduction, risk management, and growth opportunities. Your influence will extend beyond technology, helping to shape the credit union's culture and vision and fostering relationships with all stakeholders.Essential Functions & Responsibilities:• Directs the administration of the Information Technology and Digital Transformation departments, including budgeting, performance monitoring, reporting, planning, priority setting, and staff management.• Directs and monitors all hardware and software conversion, development and enhancement projects, and large-scale organizational initiatives.• Manage core banking software to ensure optimal performance and alignment with business needs and efficiencies.• Promote a culture of security awareness across the organization through training and education programs.• Exercise industry best practices and stay on top of technological advancements.• Seek new avenues to improve operational effectiveness and drive innovation that shape the future of our organization.• Forecast resource needs, manage expenditures, and maximize cost-efficiency while considering the needs of core operations and development teams.• Oversee IT vendor management, creating strategic partnerships with key technology providers to maximize utilization of technology solutions, secure the best possible solutions and pricing, and align the credit union's digital strategic plan deliverables with the core vendor's solutions and research and development road map.• Serve as a member of the Credit Union's Business Continuity and Technology & Risk Committees, responsible for the initial response and guiding the organizational response during any emergency or disruptive situation.• Create, implement, and maintain policies, standards, practices, and procedures to ensure system security and compliance with existing policies and procedures, industry standards, and regulations.• Facilitate effective communication channels within the IT department and other business units, ensuring that IT alignment and collaboration are optimized to support business goals.• Must be able to protect and retain confidential material on the membership and the organization's practices.• Maintain knowledge with B.S.A. Compliance training.• Other job-related duties as assigned.Performance Measurement• Demonstrates an understanding of and follows established policies, practices, and regulations of the credit union• Being service-oriented and embodying the core values of the organization.• Demonstrated success in planning, organizing, leading people and activities• Background leveraging data and analytics in decision-making.• Be knowledgeable about the job and continually develop as an IT professional.• Being an excellent communicator across all mediums.• Showing initiative in all aspects of your work.• Being responsive to the organization’s needs and the needs of its contributors.• Showing extraordinary decision-making abilities.• Other measurements as determined by your supervisorMinimum Expectations of Knowledge and Skills:Experience: 10+ years of similar or related experience working in technology. Preference will be given to those with experience in financial institution technology groups or Fintech organizations.Education: Bachelor's degree in Computer Science, Information Technology, or a related field. MBA/Master’s Degree is a plus.Interpersonal Skills: Courtesy, tact, and diplomacy are essential to the job. Work involves personal contact with others inside and outside the organization, generally regarding routine matters, to give or obtain information, build relationships, or solicit cooperation.Other Skills: Being service-oriented and embodying the organization's core values, being knowledgeable about your job, and continually developing as an IT professional.ComplianceEmployees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.• In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.Physical RequirementsThe physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, crouch, or crawl. The employee must often lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.Work Environment:The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.