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Executive /Administrative Assistant - job 11 of 20

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Overview

The Global Government Affairs group within the General Counsel’s Organization seeks an Executive Assistant who will provide administrative support to four Vice Presidents within the US Regulatory Relations (USRR) team and assist with meeting scheduling for regulatory interactions. This role requires attention to detail, problem-solving and collaboration skills, strong communication, and mastery of workplace technology. The ideal candidate must be motivated to help the team be successful, be experienced in handling a wide range of administrative tasks and be able to work independently and confidently under pressure. Being flexible, resourceful, and knowing how to navigate large organizations fluidly will also be critical to success in this position.

Key Expectations and Responsibilities:

  • Coordinate with offices across the Company to facilitate meetings
  • Manage complex calendars with discretion and care
  • Regularly interface with business executives, associates and other contacts at all levels of the organization
  • Support the USRR Project coordinator with scheduling regulatory meetings.
  • Create and update matters via the GCO Billing/Matter Tracking System
  • Reserve meeting rooms and coordinate and handle catering and audio-visual needs for team meetings and other larger GCO meetings
  • Manage end-to-end expense reporting and invoicing processes including submissions, review and monthly processing
  • Coordinate travel arrangements and logistics
  • Support the onboarding of new hires
  • Order office supplies and equipment
  • Support various ad-hoc projects as needed, including through substantive participation in meetings and use of MS Word, Excel and PowerPoint.

Minimum Qualifications

  • 2+ years of previous experience as an Executive or Administrative Assistant and familiarity with office management and technologies
  • Proven experience providing support to executives with exceptional organizational, administrative, and interpersonal skills
  • Proficient in MS Word, PowerPoint, Excel and Outlook and comfortable adapting to new technology
  • Self-motivated, proactive team player with strong initiative
  • Strong attention to detail with emphasis on accuracy, quality, timeliness and follow through
  • Enthusiasm to work collaboratively and proactively with the broader GCO team and build relationships across American Express
  • Ability to work well in a dynamic and fast-paced organization and manage multiple tasks and conflicting and changing priorities with little direction.
  • Excellent verbal and written communication skills (via phone, email, Webex and in-person)

Preferred Skills and Experience

  • Experience with American Express systems and processes such as Concur, Reserve, TechCare, Ariba, etc., or similar.
  • Bachelor’s degree is a plus

Salary Range: $24.05 to $48.10 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Average salary estimate

$75056 / YEARLY (est.)
min
max
$49920K
$100192K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Executive /Administrative Assistant, American Express

If you're a detail-oriented individual with a knack for organization and a passion for supporting high-level executives, then the Executive/Administrative Assistant position at American Express in New York could be your next career move! At American Express, we believe that every team member contributes to the collective success of our mission to provide unparalleled customer experiences. As an Executive Assistant for the US Regulatory Relations team, you will be supporting four Vice Presidents, managing their complex schedules and facilitating seamless communication. You'll hone your problem-solving and collaboration skills while navigating various departments to set up meetings and handle logistics. There's a blend of daily tasks—from managing calendars and booking travel arrangements to preparing important materials for meetings—all of which require a proactive approach and exceptional attention to detail. Your ability to adapt to changing priorities in a dynamic environment will shine as you tackle various projects, all while ensuring that our executives have the support they need to thrive. At American Express, we recognize the importance of work-life balance, offering flexible arrangements and a welcoming environment where you can flourish both personally and professionally. Join us, and let’s make a difference together as we deliver exceptional service and uphold the company values that make us a leader in the financial services industry.

Frequently Asked Questions (FAQs) for Executive /Administrative Assistant Role at American Express
What are the main responsibilities of the Executive/Administrative Assistant at American Express?

The Executive/Administrative Assistant at American Express plays a vital role in supporting four Vice Presidents on the US Regulatory Relations team. Key responsibilities include managing complex calendars, coordinating meetings, handling travel arrangements, and ensuring that all logistics for meetings are perfectly organized. This position also involves regular interfacing with business executives and managing end-to-end expense reporting, which is essential for the smooth operation of the team.

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What qualifications do I need for the Executive/Administrative Assistant role at American Express?

To be considered for the Executive/Administrative Assistant position at American Express, you'll need a minimum of 2 years of experience in a similar administrative role. Familiarity with office management and technologies is a must, alongside proficiency in MS Word, PowerPoint, Excel, and Outlook. Strong organizational and interpersonal skills, attentiveness to detail, and the ability to work independently under pressure are also essential traits for success in this position.

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Can you describe the work environment for an Executive/Administrative Assistant at American Express?

The work environment for an Executive/Administrative Assistant at American Express is dynamic and fast-paced, as you'll be supporting multiple high-level executives in a collaborative setting. The company fosters a culture of inclusion and support, where every employee is recognized for their contributions. Additionally, American Express offers flexibility through its Amex Flex model, enabling employees to work in a hybrid, onsite, or fully virtual capacity, ensuring a suitable work-life balance.

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What skills are essential for success as an Executive/Administrative Assistant at American Express?

Success as an Executive/Administrative Assistant at American Express requires a blend of key skills, including exceptional organizational abilities, strong verbal and written communication skills, and a proactive, self-motivated approach. The ability to remain flexible and resourceful in a fast-paced environment, demonstrating excellent problem-solving skills, and a high attention to detail are crucial traits that will enable you to thrive in this role.

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What growth opportunities are available for an Executive/Administrative Assistant at American Express?

As an Executive/Administrative Assistant at American Express, you'll have access to numerous career development and training opportunities. The company prioritizes employee growth, offering resources that support professional development and skills enhancement. Engaging in various projects and collaborating with different teams can also pave the way for advancement within the organization, allowing you to explore diverse career paths.

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Common Interview Questions for Executive /Administrative Assistant
How do you prioritize tasks when supporting multiple executives?

When supporting multiple executives, I prioritize tasks by assessing deadlines, urgency, and the impact of each task on the team's overall goals. I maintain an organized digital calendar and project management tools to keep track of incoming requests and ongoing tasks, enabling me to efficiently allocate my time and resources.

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Can you give an example of how you've handled a challenging situation in a previous administrative role?

In a previous administrative role, I encountered a scheduling conflict for a crucial meeting. I proactively communicated with all parties involved, suggested alternative times, and ensured that everyone stayed informed. The result was a smooth rescheduling process, and I received positive feedback for my problem-solving skills.

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What strategies do you use to maintain attention to detail in your work?

To maintain attention to detail, I implement a thorough review process for my work. This includes setting aside time to double-check documents and communications, utilizing checklists for repetitive tasks, and staying organized by using digital tools that help ensure accuracy and completeness in all aspects of my work.

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How can you ensure effective communication with executives and team members?

Effective communication starts with active listening and being approachable. I make it a point to regularly touch base with executives and team members to provide updates, clarify tasks, and address concerns. Additionally, I leverage various communication tools and formats to ensure messages are clear and concise, catering to each executive's preference.

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What do you think is the most important skill for an Executive Assistant at American Express?

The most important skill for an Executive Assistant at American Express is the ability to remain organized and adaptive in a fast-paced environment. Given the dynamic nature of this role, it's crucial to manage competing priorities while maintaining a high level of attention to detail and producing quality work that supports the company's objectives.

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How do you handle confidential information?

Handling confidential information requires a commitment to discretion and integrity. I take great care to ensure that sensitive documents and communications are securely stored and shared only with authorized personnel. Additionally, I adhere to company protocols regarding confidentiality and data protection, ensuring trust from my executives.

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What software tools are you proficient in that will help you in this role?

I am proficient in MS Word, Excel, PowerPoint, and Outlook, which are crucial for composing documents, analyzing data, creating presentations, and managing communications. Additionally, I have experience with various project management and scheduling tools, which enhance my efficiency as an Executive Assistant.

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How do you ensure that you manage your time effectively?

I ensure effective time management by setting clear priorities for my daily tasks, using digital calendars to block out time for focused work, and regularly assessing my progress. This approach helps me stay organized and on track while accommodating unexpected tasks or changes.

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How do you approach building relationships with colleagues and executives?

I approach building relationships with colleagues and executives by being approachable, attentive, and engaged. I take time to learn about my colleagues' working styles, preferences, and challenges, which helps me provide tailored support while fostering a collaborative and positive work environment.

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What would you do if you made a mistake in managing an executive's schedule?

If I made a mistake in managing an executive's schedule, I would first acknowledge the error and promptly inform the executive. I would then work to rectify the mistake by finding solutions, such as proposing alternative meeting times, while ensuring that I take steps to prevent similar errors in the future. Open communication is key in maintaining trust and credibility.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

4373 jobs
MATCH
VIEW MATCH
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 18, 2025

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