Sr Manager of Strategic Relationship Management

Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) American Express Global Business Travel Sr Manager of Strategic Relationship Management Montpelier , Vermont Apply Now ... Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Strategic Account Manager leads innovative account management strategies, and is focused on increasing profitability and deepening client relationships within a portfolio of Global Business Travel Middle Market accounts. The Strategic Account Manager’s role is to grow and increase the non-transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and their in‑depth knowledge of the power of the GBT value proposition. What You'll Do: Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value and expand Amex’s web of influence. Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue. The Strategic Account Manager will specifically focus on selling consulting and strategic travel management solutions and engagements. Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. Strategic Account Managers must be able to ‘get under the skin’ of the individual clients they work with and understand their individual needs, motivations and ‘hot buttons’, in order to develop truly customer focused solutions. Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically leverages MI, benchmarking, and technology as critical value drivers. Creating creative pricing strategies, and contributing to ongoing client P&L management. Leading business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts. Enhancing the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development. Developing client innovation forums, including agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue. Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. Strategic Account Managers must be able to ‘get under the skin’ of the individual clients they work with and understand their individual needs, motivations and ‘hot buttons’, in order to develop truly customer focused solutions. Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically leverages MI, benchmarking, and technology as critical value drivers. Creating creative pricing strategies, and contributing to ongoing client P&L management. Leading business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts. What We're Looking For: 3 to 5 years TMC account / client management, sales, consulting, or procurement experience required. Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability. Demonstrated ability to create strategic vision, build action plans, set goals. Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills. Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions. Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, in order to successfully navigate through client organizations. A sophisticated range of communication and presentation skills in order to present complex ideas in a simple and compelling way to a wide variety of audiences. Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. Strong financial acumen and analytical mindset required to leverage the key drivers of profitability. Strong Business acumen required to communicate the Amex/Business Travel value proposition up to and including the “C Suite”. Previous experience…