Manager - Control Management (Performance Manager) - job 1 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Global Commercial Services team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. 

The objective of the GCS Control Management Business Conduct team is to provide subject matter expertise on Business Conduct Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively, and support the BU with expert guidance for topical Operational Risk intelligence. 

GCS is looking for a Manager - Control Management (Performance Manager) focused on ensuring business conduct is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 

How will you make an impact in this role?

The Manager, GCS Business Conduct Control Management will:

• Be responsible for program performance, development of controls, and testing activities to support business conduct objectives for the GCS organization.
• Work closely with Line of Business Compliance (LOBCO), GCO and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations.
• Support subject matter expects in sharing of knowledge/guidance and participate in conversations with BU on associated topics
• Conduct initial review of planned guidance for BUs to ensure alignment with standards set by centralized specialist risk-stripe teams
• Facilitate activities to comply with enterprise policies and programs pertaining to business conduct (e.g., AEMP 88 Conduct Risk Management Policy)
• Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to business conduct, and support the day-to-day activities required to maintain the repository of topical risk information
• Compile materials to support design and assist in dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GCS
• Support more senior team members in consultation on the design and implementation of controls tailored to business conduct 
• Support sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications

• 3+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
  • Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks
  • Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types
  • Support advising on business conduct and broader operational risk policies and programs
  • Experience in financial services industry

ORMCM

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster