Braze Careers, Benefits, Review

Braze, Inc. is a leading cloud-based customer engagement platform headquartered in New York City. The platform enables businesses to build lasting connections with their customers by facilitating real-time, cross-channel communication through a single, integrated system. With features like AI-powered experimentation and data-driven engagement, Braze helps companies foster growth, loyalty, and deeper relationships. Recognized for its outstanding workplace culture, Braze has earned certifications as a Great Place to Work® in the U.S., the UK, and Singapore, along with high rankings on several prestigious workplace lists, highlighting its commitment to employee well-being and inclusion.

LIFE AT BRAZE

Joining the Braze team means becoming part of a community that values collaboration, diversity, and innovation. At Braze, we’re passionate about creating lasting connections between consumers and the brands they love, and this mission drives everything we do. Our culture is built on openness and respect, ensuring that every team member’s voice is heard and valued. Whether you’re contributing to cutting-edge projects or exchanging ideas with colleagues, you’ll be surrounded by talented individuals who share a common goal: to make a meaningful impact.

GROWTH AT BLAZE

Braze is a place where you can grow, both personally and professionally. We offer ample opportunities for development, empowering you to stretch your skills and take on new challenges in a rapidly scaling environment. Our values guide us in everything we do, from fostering inclusivity to encouraging calculated risks that push us forward. We believe in celebrating successes, learning from setbacks, and continuously evolving as a team.

DE&I AT BLAZE

Diversity, Equity, and Inclusion are at the forefront of our culture, ensuring that everyone feels welcome and supported. Through our DEI initiatives and Employee Resource Groups, we strive to create a workplace where all voices are elevated. Additionally, our Braze Cares program reflects our commitment to giving back, encouraging employees to engage with their communities through volunteer activities and charitable giving.

PROS OF WORKING AT BRAZE

• Great People: The team at Braze is full of talented and supportive individuals, making it a great environment to collaborate and grow.
• Strong Product and Culture: Braze’s commitment to maintaining a high-quality product and a positive company culture contributes significantly to employee satisfaction.
• Work-Life Balance: Employees enjoy a healthy work-life balance, supported by great benefits that cater to their well-being.
• Leadership: The company has strong leadership, with a focus on transparency and guidance, which many employees appreciate.
• Career Longevity: The positive environment and opportunities for growth make Braze a place where employees can see themselves working for years to come.

CONS OF WORKING AT BRAZE

• Limited Growth Opportunities: Some employees feel that managers may not take a genuine interest in their career aspirations, particularly if those aspirations do not align directly with the company’s objectives.
• Management Issues: There are concerns about poor management practices, with some employees feeling unsupported or undervalued by their supervisors.
• Compensation: A few employees have noted that the pay at Braze is lower than what is offered by competitors in the market.
• Communication Challenges: There can be erratic communication and the presence of rumor mills, which can create uncertainty and affect team morale.
• Executive Discrepancies: While the CEO is highly regarded, there are mixed feelings about other members of the executive team, leading to some inconsistencies in leadership.

🗨️ Why Braze?

🗨️ In what ways do your personality traits align with Braze?

🗨️ Tell me about yourself.

🗨️ Talk about your background.

🗨️ Which 3 personality traits do you think make you a success?

🗨️ Talk about the scenarios of difficult times.

🗨️ Name a time you improved a process at your current job.

🗨️ Walk me through your work experience.

🗨️ How should we hire people to achieve diversity?

🗨️ What is your preferred work style?

INTERVIEW QUESTIONS FOR CUSTOMER SERVICE REPRESENTATIVES

🗨️ Explain what an SDK is.

🗨️ What knowledge do you have of our product?

🗨️ How would you define a customer engagement platform?

🗨️ Talk about your customer success and management.

🗨️ Give an idea of how you think Braze works with a company you currently utilize?

🗨️ If a client had issues, what would your next steps be?

🗨️ What you would do if a client was giving indication they may churn?

🗨️ Name a time you worked with a difficult customer.

🗨️ How have you overcome difficult customers?

🗨️ Explain API, SDK, and Webhook.