Product Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.This role has a unique opportunity to work under Loyalty Partner Solutions GmbH, which is a subsidiary belonging to American Express Group since 2011. Gain the benefits of the ecosystem that is American Express Group, while working in a start up environment!Loyalty Partner Solutions GmbH , based in Munich, Germany, are pioneer and technology leaders in high-performance loyalty management software for the airline, retail, travel and transportation sectors. From our headquarters in Munich, we develop comprehensive software solutions for the operation of complex customer loyalty programs, which we implement at our clients worldwide. We develop long-term partnerships with our clients, advise them on their digitalization journey, work on innovative ideas together and put them into practice. Among the companies that count on our know-how are Lufthansa, for its frequent flyer program Miles & More, Deutsche Bahn AG, PAYBACK, and international air carriers such as China Southern Airlines and United Airlines.Key Responsibilities:• Be part of a US based cross functional team defining the solution for our US based Airline Customers• Elaboration best possible customer solution based on our Loyalty Management Suite product capabilities• Lead analysis workshops with our customers to define detailed functional solutions that fulfil the business needs while leveraging our Loyalty platform strengths• Actively work with our German product owners on the discovery of cutting-edge product feature• Ensuring backlog refinement and readiness• Contact person for US based customers in case of incidents and problem analysis and solution finding• Focus your work on customer value and actuals business benefit• Provide visibility into gaps, issues, risks, and opportunities for delivery work• Create data-driven insights into the delivery and execution of the team using relevant team level metricsMinimum Qualifications• Customer oriented and strategic thinking• Strong problem analyzing skills as well as strong ownership to resolve problems• Experience in complex software development environments and ability to understand technical impacts of requirements• Experience with relational databases (Oracle, PostgreSQL)• Ability to understand technical impacts of requirements (architectural impacts, security, performance)• Good communication skills and personal responsibility• Loyalty/CRM or Airline background is preferred• Familiarity with one or more modern programming languages and software architecture patterns preferred• 2+ years experience in Product Management (or technical business analysis) with consistent track record in defining winning product constructs and delivering a product vision and strategySalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:• Competitive base salaries• Bonus incentives• Company Match on retirement savings plan• Free financial coaching and financial well-being support• Comprehensive medical, dental, vision, life insurance, and disability benefits• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)• Free and confidential counseling support through our Healthy Minds program• Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.