Program Manager - Customer Domain Engineering

New York, New York, United States • Sunrise, Florida, United States

Job Description

Work Location Options:Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex. 

The Customer Domain Engineering Team brings together foundational strategic technology capabilities that support customer experiences throughout the enterprise. We are seeking an innovative Program Manager with an enthusiastic, impactful strategic & technology mind-set to work well with the team developing Customer Domain focus technology & solutions. We wish to drive engagement and loyalty within our existing cardmember base and attract new customers to the AMEX brand. This role will collaborate with technology teams to ensure the quality delivery of applications and Infrastructure components; and adoption of the point of arrival solutions while driving platform simplification across the domain. The role will collaborate closely with business partners, Project Managers, Engineers, Architects and Leadership, to communicate and manage stakeholders as well as ensure completeness and efficiency of solutions while ensuring alignment to standards.

How will you make an impact in this role? Responsibilities include, but are not limited to:

• Drives integrated teams, driving technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance
• Engages with technology &  business stakeholders, understand their needs and identify appropriate solutions.
• Coordinates execution of development projects from initiation through release, applying SDLC methodologies and using Agile/Scrum concepts.
• Works within and across business units to prioritize, plan, and implement the development schedule for major product releases
• Embraces SDLC methods, Agile values, principles, and practices. Maintain dependency plan between planned sprints; organize and facilitate daily stand-ups and retrospectives at the end of each sprint.
• Manages and tracks team velocity, financials, and other critical metrics in relation to the plan and published progress reports
• Efficiency and management of the Customer Domain Engineering leadership team
• Stakeholder management via forms of documented strategy
• Create impactful executive-level presentations by identifying, gathering, synthesizing, and assessing an assortment of data for audiences at all levels; emphasis on storytelling to craft effective and impactful presentations
• Make recommendations and share insights with the leadership team on meaningful business decisions, ensuring that business decisions are effectively communicated and implemented across different markets
• Build both relationships and partnerships across the team and the Enterprise.
• Assigns development resources to activities and monitors performance across resource channels
• Oversight of vendor partners that will assist in maintenance of dependency plan between planned sprints across engineering, infrastructure, and third-parties
• Manages and appropriately brings up delivery impediments, risks, issues, and changes tied to the product development initiatives
• Ensures deliverables across engineering teams are high quality and clearly documented.
• Conducts stand-ups and retrospectives, and ensures that the team is continuously learning from the past
• Finds opportunities to adopt innovative technologies

Minimum Qualifications

• 4+ years of technical project management experience
• Bachelor's or Master's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred
• Critical thinking with the confidence and composure to effectively connect with leadership.
• Outstanding leadership and relationship building ability.
• Effectively influence without authority across peers and leaders.
• Drive projects and operate well under ambiguity.
• Outstanding organization and planning skills.
• Passion, energy, personal accountability, and a desire to learn and grow as a leader.
• High level of integrity when handing confidential information.
• Demonstrated ability to learn quickly with a willingness to continuously improve.
• Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities.
• Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality
• Experience managing project budgets and reporting while ensuring compliance with Rally and Agile delivery platform
• Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers
• Ability to get industry leading solutions to market efficiently and effectively
• Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers
• Ability to get industry leading solutions to market efficiently and effectively
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
• Ability to enable business capabilities through innovation
• Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software
• Experience with object-oriented design, coding skills, SOA concepts, data management is a plus
• Experience with financial services technology and industry is a plus

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.