Project Analyst I- Claims and Partner Ops, AMEX Assurance Co. - job 3 of 3

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

AMEX Assurance Co. (AAC) provides insurance protection for Amex Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members.  Join a team where you can support being there for our customers when they need us and fulfilling our brand promise.

This is a role within the Partner Claims and Operations team of AAC whose primary responsibilities include service delivery of the end-to-end insurance experience (enrollment, servicing, and adjudication) for policies and claims; this role will support vendor partner operations by analyzing data related to third-party risk associated with car rental and travel insurance claims process, with a focus on communication by analyzing customer commentary and providing in-depth and timely feedback directly to the partner claims team. As a member of the team, you will provide insurance claims expertise, research, execution, coordination, and general support to the operations groups across several key areas: day-to-day operations, performance management, initiatives/projects, and issue management/resolution.

The successful candidate will be a detailed strategic problem solver with strong analytical skills, who can see the big picture and package up powerful insights to influence decision making. In addition, this individual should thrive at independently implementing actionable innovations in 'results driven manner, and be a strong relationship builder who takes a consultative approach to assessing and meeting stakeholders’ needs.

How will you make an impact in this role?

The Claims Project Analyst will:

• Analyze partner data and performance metrics
• Drive project activities to support AAC
• Coordinate policy and procedure updates, including operational training, implementation, and reporting
• Monitor feedback, claim inventory, complaints, and escalations
• Approve insurance related transactions (insurance cancellations, premium refunds, over limit, etc.)
• Create/review/monitor partner invoices
• Manage project logs to supervise open issues and initiatives

Minimum Qualifications:

• Minimum 3 years insurance claims and risk management experience
• Currently hold an active Claims Examiner license (or willingness to obtain/renew within the first three months)
• Demonstrated ability to partner effectively with internal and external partner stakeholders
• Ability to build and leverage relationships with vendor, leaders, and business associations
• Ability to clearly communicate verbally and in writing to all levels of the organization
• Ability to work efficiently in fast paced environments while managing multiple deliverables and conflicting priorities
• Proficiency in PowerPoint and Excel, including data validation and analysis, formula use, pivot tables and visual aids
• Strong organizational and time management skills

Preferred Qualifications:

• Project management experience
• Strong knowledge of auto insurance policies, coverage and claims handling practices
• Insurance regulatory experience
• Previous automobile claims handling experience

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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