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Senior Agile Champion - job 4 of 8

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

How will you make an impact in this role?

As an Agile Champion, you will serve as a facilitator for the Content Product Team, advocating, and executing Agile practices to support incremental delivery of prioritized work and value to end users.  An Agile Champion works with the Product Owner and Engineering in adopting Agile principles and values, removing impediments, and supporting an environment of continuous improvement.  Responsibilities include:

  • Facilitating Agile events that help the Engineering team deliver value incrementally and iteratively
  • Supporting the Program Increment (PI) execution through facilitating team level events and partners with the RTE
  • Supporting he team in achieving the PI objectives
  • Supporting Product Owners through backlog refinement, backlog readiness, definition of ready/done and support writing user stories
  • Supporting coordination across Team of Teams (Agile Release Train (ART)/Release Train Engineer (RTE))
  • Supporting, monitoring, and providing visibility around gaps, impediments, risks, and dependencies
  • Fostering practices for identifying, tracking, discussing and resolving cross-team dependencies within the team, taking ownership of a dependency in some circumstances
  • Managing and organizing delivery effectiveness metrics to track progress and improvement over time.

Minimum Qualifications

  • Bachelor’s degree in technology related discipline or equivalent experience preferred
  • 3-5 years of experience with Software as a Service applications, preferably M365
  • Experience participating in Agile, Scrum, or other rapid application development teams is preferred

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Average salary estimate

$150000 / YEARLY (est.)
min
max
$110000K
$190000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Agile Champion, American Express

Join American Express as a Senior Agile Champion in Phoenix, Arizona, where we believe that teamwork leads the way to success! Here, you're not just another employee; you become part of a vibrant community that values collaboration and innovation. In this role, you'll take the reins as a facilitator for the Content Product Team, promoting and implementing Agile practices that enhance the team's ability to deliver value incrementally. Your responsibilities will see you working closely with Product Owners and Engineers to encourage Agile principles, tackle impediments, and foster a culture of continuous improvement. You’ll guide the team through Agile events, support Program Increment execution, and ensure preparedness through backlog refinement and user story development. With a commitment to elevating the technical heartbeat of our organization, you'll help track progress and organize delivery metrics that lead to better performance over time. Your contribution will not only aid in achieving team objectives but also support the broader mission of American Express to provide the best customer experience possible. Here at Amex, we value your personal and professional development, giving you the space to grow your skills and take part in exciting innovations. Join us to make an impact that lasts!

Frequently Asked Questions (FAQs) for Senior Agile Champion Role at American Express
What are the responsibilities of a Senior Agile Champion at American Express?

As a Senior Agile Champion at American Express, you will be responsible for facilitating Agile events that enable the Engineering team to deliver work incrementally and iteratively. You will assist Product Owners with backlog refinement, support execution of program increments, and manage delivery effectiveness metrics. Your role includes identifying and resolving gaps, impediments, and risks within the team, while also fostering collaboration across multiple teams for better project outcomes.

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What qualifications are needed for the Senior Agile Champion position at American Express?

To be considered for the Senior Agile Champion role at American Express, candidates typically need a Bachelor’s degree in a technology-related field along with 3-5 years of experience working with Software as a Service applications, preferably M365. Additionally, experience in Agile, Scrum, or rapid app development teams is highly preferred to ensure successful implementation of Agile practices.

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How does American Express support professional development for Senior Agile Champions?

American Express is committed to supporting the professional development of its employees, including Senior Agile Champions. The company provides dedicated time for skill enhancement, access to training courses, and opportunities to engage with the broader engineering community through open source initiatives. This commitment allows you to stay current with industry trends and elevate your technical skills.

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What benefits do Senior Agile Champions receive at American Express?

Senior Agile Champions at American Express enjoy a comprehensive benefits package that includes competitive salaries, bonus incentives, and a generous retirement savings plan with a 6% company match. Other benefits like medical, dental, and vision insurance, along with flexible working arrangements, paid parental leave, and wellness programs ensure a balanced and supportive work-life experience.

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What is the work culture like for a Senior Agile Champion at American Express?

The work culture at American Express for Senior Agile Champions is inclusive, collaborative, and innovative. You will be part of a diverse tech team that values your contributions, encourages open communication, and supports you in making decisions about technology solutions. This environment fosters professional growth and a sense of belonging, making it easier to thrive both personally and professionally.

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Common Interview Questions for Senior Agile Champion
How can you effectively facilitate Agile events as a Senior Agile Champion?

To effectively facilitate Agile events, focus on creating an open and collaborative environment. Prepare adequately for meetings by ensuring all necessary materials are ready and that participants understand the objectives. Use techniques to engage the team and encourage proactive contributions, and continually seek to improve the process by gathering feedback.

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Can you describe your experience with backlog refinement in Agile methodologies?

When asked about backlog refinement, share specific instances where you’ve collaborated with Product Owners to prioritize tasks, clarify user stories, and ensure the team is aligned on goals. Highlight your analytical skills in assessing backlog items and how you've ensured that the definition of 'ready' and 'done' was consistently maintained.

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What challenges have you faced in Agile practices and how did you overcome them?

Discuss any challenges such as resistance to Agile practices or difficulty in meeting deadlines. Illustrate how you engaged team members to understand their concerns, provided training when necessary, and collaborated to refine workflow processes to ensure smoother operations moving forward.

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How do you support continuous improvement in Agile teams?

To support continuous improvement, outline your strategies to facilitate retrospectives, gather actionable feedback, and implement changes incrementally. Emphasize your role in fostering a culture where team members feel empowered to suggest improvements and regularly assess team effectiveness.

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Explain how you manage cross-team dependencies in Agile projects.

Managing cross-team dependencies involves clear communication and coordination. Discuss strategies you've employed to identify dependencies early, track them effectively, and facilitate discussions between teams. Share how you’ve taken the initiative to resolve conflicts and keep all stakeholders informed to ensure project continuity.

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What tools and techniques have you used in an Agile environment?

Talk about any Agile project management tools you’ve used, such as Jira or Trello, and how they've aided in tracking progress and enhancing team collaboration. Also, mention any Agile frameworks (e.g., Scrum or Kanban) you are familiar with and how you have effectively utilized them in practice.

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Describe a time when you led a successful Agile transformation.

When discussing an Agile transformation, share a particular project where you played a key role in leading the transition. Explain the steps you took, how you gained buy-in from the team, and the outcomes that showed improved efficiency, engagement, and delivery of value.

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How do you handle situations when team members are not engaged in Agile practices?

Addressing disengagement involves listening to team member concerns, understanding underlying issues, and fostering a supportive environment. Explain how you use coaching techniques, facilitate open discussions, and implement activities that encourage participation and value in Agile ceremonies.

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What strategies do you use for achieving Program Increment objectives?

Achieving Program Increment objectives relies on careful planning and regular assessment. Discuss your approach to setting clear goals, aligning teams around those objectives, conducting regular sync-ups, and utilizing metrics to track progress and ensure alignment with business priorities.

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How do you ensure that the team maintains the Agile principles throughout the development cycle?

Emphasize the importance of Agile principles in day-to-day operations. Discuss how you lead by example, reinforce Agile values during ceremonies, and provide resources or training that keeps the team aligned with Agile principles, ensuring adaptability and a focus on delivering value.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

3343 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 15, 2025

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