Senior Manager, Enterprise Affiliate Management (EAM) Governance & Strategy - job 1 of 3

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.

The Senior Manager, Enterprise Affiliate Management (EAM) Governance & Strategy will be responsible for the creation and ongoing execution of an affiliate management center of excellence for American Express to ensure consistent adherence to the American Express Management Policy: Third Party Management (AEMP 10).

 Responsibilities:

• Develop and execute against a set of standards, procedures, and processes to drive consistency of affiliate management programs across American Express ensuring adherence to AEMP 10 and the Interagency Guidance on Third-Party Relationships: Risk Management.
• Own and set strategy for the Contract Management System that houses American Express' affiliate agreement inventory.
• Manage audit and exams from regulators, internal audit, and 2nd line testing functions, including project managing remediation efforts of any findings that may come from those.
• Work with the Contract Management team to define and manage controls within the Process Risk Self-Assessment (PRSA) program.
• Work with affiliate management and outsourcing governance programs across the company to ensure consistent adherence to standards, procedures, processes, PRSAs, AEMP 10, and the Interagency Guidance on Third-Party Relationships: Risk Management.
• May be required to lead one or more Governance & Strategy Analysts.

Minimum Qualifications

• Proven ability to proactively identify areas of potential risk and implement processes to control and mitigate that risk.
• Strong attention to detail and superior organizational and follow through skills.
• Ability to effectively work with colleagues across the company including various affiliate management and outsourcing government teams, 2nd and 3rd lines of defense, regulators, and senior leaders across the globe.
• Proven ability to focus on innovation and process improvements.
• Proven ability to drive teams toward high productivity and sustained performance.
• Adapts well to and initiates change in the organization.
• Strong written and oral communication skills; good presentation skills with the ability to influence business leaders and partners and understand and communicate linkages across initiatives and disciplines. 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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