Senior Manager - Risk Management - job 9 of 16

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Enterprise Data Strategy team within Credit & Fraud Risk is focused on evaluating, integrating, and rationalizing Amex's data assets, globally, to drive elevated risk decisions and customer experiences across the credit and fraud lifecycles.

This Senior Manager will be responsible for external data strategies for US Consumer Customer management & Lending strategy and models. They will lead discussions with CFR Leadership to influence medium to long term strategy. Role also presents opportunity to work with industry leaders and participate in external conference to bring external perspective on market trends & competitive solution, develop & implement effective strategies & innovate with bespoke data products. They will collaborate with Global Data Investment Planning and Service Category Strategist to create winning deal constructs, lead contract negotiations, create data deployment plans and implement medium to long-term strategies for success.

Leadership 

• Own projects on data transformation, define business problem statement & plan for evaluation, delivery & accomplish key results.
• Lead with an external perspective, able to offer an understanding of data innovation in the marketplace & influence & shape data strategies.
• Ability to navigate multi-function & stakeholders to gather diverse information & funnel it into medium to long term strategies. This role partners closely with the following organization, which are US Consumer Credit Risk Strategy & Global Decision Science, General Counsel Organization, Global Compliance and Ethics, Procurement & Supply Management, Operational Excellence, Risk Product.
• Build the best team, must invest in grooming talent through feedback and coaching, regular career aspirations conversations and providing necessary tools and resource to the direct report(s) and indirect reports to be successful in the role.

Data-driven impact

• Analyze large sets of data in internal analytical environment or Experian ‘s Sandbox to quantify opportunities to increase coverage, improve quality, incremental intelligence, improve risk discrimination, etc, and influence for US Consumer Customer management & Lending strategy and models use cases and maximize return on data investments.
• Conduct usage monitoring, high balance case review, data audit, competitive assessment to inform strategies for value-based contract & data transformation.

 Operational excellence

• Fortify foundation by ensuring permissible use & service level agreements are established, data quality controls enhanced, usage volatilities are investigated & resolved, Work orders or agreements meet standard, in effective collaboration with GSM, TRM COE, OE, Controllership & Capability Product owners & Product Managers.
• Bring in process excellence, cultivate culture and behavior to rationalize data investment, deliver data driven insights to improve return on investment, manage operational risk in third party relationship and in data integration and in end-use of data.

Minimum Qualifications

• Adept at assimilation of technical requirements on product, process & contract to inform problem statements, project plan, key success metric and dependencies, executive communication.
• Demonstrated ability to work independently and across a matrixed organization to deliver solutions at top speed
• Ability to manage and lead large scale projects with multiple cross functional partners
• Good communication and influencing skills with an ability to translate business problem statement into analytical exercise & analytics outcomes into compelling business insights and recommendations
• Strong technical skills to perform data evaluation, analytics, and matrices tracking/reporting
• Knowledge of Python, Hive, familiar with big data and cloud environments, Advanced Excel, PowerPoint
• At least 5 years of experience in a financial services organization in consumer or commercial data or strategy function
• Knowledge of Credit Risk standards, practices, or external Credit data sources
• Master's Degree or higher required, concentration in a quantitative field preferred
• Adaptable interpersonal skills, high energy, and a proven team-first mentality
• The role requires a highly analytical, creative, strong communicator and strategic thinker with proven experience of defining strategy, delivering Business intelligence in data, project management and performance management of external partners and direct reports.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.