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Senior Manager - Risk Management - job 9 of 16

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Enterprise Data Strategy team within Credit & Fraud Risk is focused on evaluating, integrating, and rationalizing Amex's data assets, globally, to drive elevated risk decisions and customer experiences across the credit and fraud lifecycles.

This Senior Manager will be responsible for external data strategies for US Consumer Customer management & Lending strategy and models. They will lead discussions with CFR Leadership to influence medium to long term strategy. Role also presents opportunity to work with industry leaders and participate in external conference to bring external perspective on market trends & competitive solution, develop & implement effective strategies & innovate with bespoke data products. They will collaborate with Global Data Investment Planning and Service Category Strategist to create winning deal constructs, lead contract negotiations, create data deployment plans and implement medium to long-term strategies for success.

Leadership 

  • Own projects on data transformation, define business problem statement & plan for evaluation, delivery & accomplish key results.
  • Lead with an external perspective, able to offer an understanding of data innovation in the marketplace & influence & shape data strategies.
  • Ability to navigate multi-function & stakeholders to gather diverse information & funnel it into medium to long term strategies. This role partners closely with the following organization, which are US Consumer Credit Risk Strategy & Global Decision Science, General Counsel Organization, Global Compliance and Ethics, Procurement & Supply Management, Operational Excellence, Risk Product.
  • Build the best team, must invest in grooming talent through feedback and coaching, regular career aspirations conversations and providing necessary tools and resource to the direct report(s) and indirect reports to be successful in the role.

Data-driven impact

  • Analyze large sets of data in internal analytical environment or Experian ‘s Sandbox to quantify opportunities to increase coverage, improve quality, incremental intelligence, improve risk discrimination, etc, and influence for US Consumer Customer management & Lending strategy and models use cases and maximize return on data investments.
  • Conduct usage monitoring, high balance case review, data audit, competitive assessment to inform strategies for value-based contract & data transformation.

 Operational excellence

  • Fortify foundation by ensuring permissible use & service level agreements are established, data quality controls enhanced, usage volatilities are investigated & resolved, Work orders or agreements meet standard, in effective collaboration with GSM, TRM COE, OE, Controllership & Capability Product owners & Product Managers.
  • Bring in process excellence, cultivate culture and behavior to rationalize data investment, deliver data driven insights to improve return on investment, manage operational risk in third party relationship and in data integration and in end-use of data.

Minimum Qualifications

  • Adept at assimilation of technical requirements on product, process & contract to inform problem statements, project plan, key success metric and dependencies, executive communication.
  • Demonstrated ability to work independently and across a matrixed organization to deliver solutions at top speed
  • Ability to manage and lead large scale projects with multiple cross functional partners
  • Good communication and influencing skills with an ability to translate business problem statement into analytical exercise & analytics outcomes into compelling business insights and recommendations
  • Strong technical skills to perform data evaluation, analytics, and matrices tracking/reporting
  • Knowledge of Python, Hive, familiar with big data and cloud environments, Advanced Excel, PowerPoint
  • At least 5 years of experience in a financial services organization in consumer or commercial data or strategy function
  • Knowledge of Credit Risk standards, practices, or external Credit data sources
  • Master's Degree or higher required, concentration in a quantitative field preferred
  • Adaptable interpersonal skills, high energy, and a proven team-first mentality
  • The role requires a highly analytical, creative, strong communicator and strategic thinker with proven experience of defining strategy, delivering Business intelligence in data, project management and performance management of external partners and direct reports.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Average salary estimate

$127500 / YEARLY (est.)
min
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$90000K
$165000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager - Risk Management, American Express

If you're passionate about risk management and looking for a remarkable opportunity, come join American Express as a Senior Manager - Risk Management in vibrant New York City! In this role, you'll play a pivotal part in evaluating and integrating our extensive data assets to enhance risk decisions and customer experiences across various credit and fraud lifecycles. Collaborating closely with our Credit & Fraud Risk leadership, you'll influence the long-term strategy for US Consumer Customer management and lending models. Your expertise will help drive discussions that shape industry trends while collaborating with other strategic partners to create winning deal constructs and implement effective data transformation strategies. At American Express, we value your contributions, and as part of Team Amex, you'll have plenty of opportunities for personal and professional growth alongside colleagues who are equally dedicated to excellence. We’re committed to a work culture where everyone feels included, seen, and heard while delivering the best service possible to our customers. With strong emphasis on data-backed insights, you'll analyze large datasets to drive actionable outcomes, lead improvement strategies, and ensure operational excellence. If you thrive in dynamic environments and are a strategic thinker who loves developing talent and fostering collaboration, we would love to welcome you to our team!

Frequently Asked Questions (FAQs) for Senior Manager - Risk Management Role at American Express
What are the primary responsibilities of a Senior Manager - Risk Management at American Express?

The Senior Manager - Risk Management at American Express is responsible for leading external data strategies, integrating data assets to enhance risk decision-making processes, collaborating with cross-functional teams, and driving industry-leading strategies that improve customer outcomes. This role also entails analyzing large datasets to identify opportunities, overseeing compliance with service agreements, and ensuring data quality—ultimately contributing to the company's success.

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What qualifications are required for the Senior Manager - Risk Management position at American Express?

To qualify for the Senior Manager - Risk Management role at American Express, candidates need a Master's degree or higher in a quantitative field, along with at least 5 years of experience in financial services, specifically in consumer or commercial data strategy. Proficiency in data evaluation tools, strong technical skills, and a deep understanding of credit risk practices are essential for this position.

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How does American Express ensure career growth for Senior Managers in Risk Management?

American Express places a high value on talent development, especially in the Senior Manager - Risk Management role. The company encourages regular conversations about career aspirations, offers feedback and coaching to help you grow, and provides access to training opportunities. With a commitment to team culture and collaboration, you'll have a solid support system as you define your path forward within the organization.

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What kind of impact will a Senior Manager in Risk Management have at American Express?

A Senior Manager in Risk Management at American Express will have a significant influence on business outcomes by shaping data strategies, improving risk discrimination, and maximizing data investments. This role will directly affect how risk management practices evolve and will contribute to delivering top-tier customer experiences through informed decision-making.

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What is the work culture like for Senior Managers at American Express?

The work culture for Senior Managers at American Express is characterized by collaboration, diversity, and a commitment to integrity. Employees are encouraged to share ideas, influence strategies, and work as a team. The inclusive environment fosters innovation and ensures that all voices are heard, allowing for a rich exchange of insights that drive business success.

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Common Interview Questions for Senior Manager - Risk Management
How do you handle competing priorities in a risk management role?

To effectively manage competing priorities, it's essential to assess task urgency and impact. I analyze the effectiveness of our current strategies and align them with company goals, discussing prioritization with my team to ensure clear focus. Collaboration is key in risk management, which allows for informed decision-making.

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Can you give an example of a successful data-driven project you led?

Absolutely! In my previous role, I spearheaded a project that utilized advanced analytics to enhance customer segmentation. By leveraging predictive modeling, we improved customer targeting for loans, ultimately increasing adoption rates. I also ensured continuous monitoring of results to adapt our strategies swiftly.

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What strategies do you employ for effective team management?

I believe in fostering open communication and creating an inclusive team environment. Regular feedback sessions help align our goals, while empowering team members with ownership of projects boosts motivation. I also prioritize ongoing training and partner with my team to explore their career aspirations.

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Describe your experience with data risk strategies in financial services.

My experience in data risk strategies includes developing innovative models that optimize performance and analyzing market trends. I've collaborated with various departments to integrate risk protocols that enhance data quality and adherence to compliance standards, effectively reducing operational risks.

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How do you stay updated with industry trends affecting risk management?

Staying updated involves actively participating in conferences, webinars, and reading industry publications. I also engage with peers in the field to exchange insights. By understanding emerging trends, I can proactively shape our risk strategies and keep the organization ahead of the curve.

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What role does communication play in risk management?

Communication is vital in risk management as it allows for transparency, alignment, and effective decision-making. I ensure that complex analytics are translated into understandable insights for stakeholders. Regular updates and clear communication help foster a shared understanding of risks and strategies.

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How would you approach a situation where the data does not support the existing strategy?

In such situations, it's crucial to reassess the underlying assumptions and conduct a thorough analysis of the data. I would engage with relevant stakeholders to collaborate on potential adjustments, ensuring that our strategy is grounded in factual insights and aligns with the company's objectives.

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What are the key performance indicators you focus on for risk management?

Key performance indicators can include risk assessment accuracy, fraud detection rates, compliance adherence, and the efficiency of data utilization. These metrics help gauge the effectiveness of our strategies and guide adjustments to optimize outcomes.

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How do you handle data quality issues in risk management?

Addressing data quality issues requires a robust monitoring system and proactive engagement with data providers. I implement comprehensive audits and process reviews to identify gaps, establishing corrective measures. Collaborating with cross-functional teams ensures that data integrity is maintained across the board.

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Can you explain your experience with regulatory compliance in risk management?

Certainly! I have extensive experience working alongside legal and compliance teams to ensure that our risk management practices adhere to relevant regulations. This involves continuous training on compliance requirements and integrating these standards into our strategic decision-making processes.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

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Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
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Full-time, hybrid
DATE POSTED
April 18, 2025

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