Senior Manager - Strategic Relationship Management and Business Development

New York, New York, United States • United States

Job Description

Work Location Options:Hybrid/Virtual

Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with merchants that welcome American Express branded cards. Our goal is to be an indispensable payments partner to our merchants while simultaneously delivering differentiated products and services that meet or exceed their needs and drive revenue growth and premium economics for them and American Express.

B2B is a critical priority for the Global Merchant Services business, and American Express, and this role offers a prime opportunity to be part of a strategic growth industry for the Enterprise. The B2B Product, Partner and Client Management Group (BPPC) within Merchant Services – U.S. is responsible for overseeing the some of the largest and most strategic U.S. based B2B merchants/suppliers. Our mission is to be warmly welcomed by Merchants and support their growth through American Express forms of payment including credit cards, virtual cards, and Buyer Initiated Payments (BIP).

The Construction/ Industrial industry is one of the top 3 priority B2B segments, with high levels of interaction and engagement across the Blue Box including the Global Commercial Services, Marketing, and Product. Managing this portfolio provides the opportunity to leverage business development, strong relationship management, strategic thinking, and consultative selling skills to drive incremental revenue for American Express.

Candidates considered for this position will demonstrate a robust strategic background, an ability to think innovatively, strong financial and analytical skills and the ability to lead in a fast-paced and highly complex/matrixed environment while fostering a fun and positive team dynamic.

Specific responsibilities include:

• Business Development: Drive profitable charge volume and revenue growth by using in-depth knowledge of Merchant’s business/ industry and Global Merchant Services
• Relationship Management: Cultivate and leverage relationships across American Express and the Merchant to identify and implement solutions to grow and expand share while ensuring premium level of servicing to dedicated account contacts
• Strategy & P&L Management: Devise strategic account plans to drive Merchant engagement, expand relationship contact maps, improve client satisfaction with the goal to grow profitable American Express share
• Consultative Selling: Consult with merchants on how to capitalize on the fast-paced evolving payments space to bring efficiencies to their AR processes
• Negotiations: Develop innovative partnerships and negotiate profitable deals through firm understanding of B2B payments economics, profitability levers, and American Express assets
• Project Management: Work with internal partners and seamlessly multi-task, prioritize, and act with a sense of urgency for in-demand merchants

Minimum Qualifications:

• Experienced relationship manager with proven ability to learn quickly, develop strong client relationships, sell-in initiatives and uncover new opportunities to grow AMEX revenue
• Demonstrate executive presence with the ability to confidently lead Senior/C-level discussions internally and with clients to influence decision making and drive timely results.
• Excellent influence management skills and the ability to work collaboratively across a wide variety of external and internal partners
• Strong negotiation skills and project management skills, with an excellent ability to prioritize effectively and drive results
• Highly developed communication skills with ability to tailor messages to different audience types both internally and externally
• Demonstrate analytical and creative problem-solving skills and proven financial acumen
• Familiarity with financial statements: Income Statement, Balance Sheet and Cash Flows Statement
• Possess the ability to understand the unique challenges facing B2B merchants
• Knowledge of B2B payments, experience developing B2B marketing promotions and/or experience in B2B Issuing organizations a plus.
• Knowledge of the Construction Industry a plus
• Self-starter with a blend of EQ and IQ
• Collaborative and enthusiastic team player with a sense of humor a plus 
• Solid foundation in Microsoft Office: PowerPoint and Excel
• Bachelor’s degree preferred 
• New York City hybrid candidates preferred  
• Candidates living near major city with airports preferred
• Role requires ~30% travel

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.