Senior Manager-Travel & Entertainment National Client Group - job 4 of 7

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

If you are ready to take your career to the next level by partnering with a portfolio of strategic merchants, American Express invites you to apply for an opportunity within the National Client Group.

The National Client Group sits within Global Merchant and Network Services, which acquires and manages relationships with the millions of merchants around the world that accept American Express. The National Client Group is responsible for overseeing the largest and most strategic U.S. – based merchants. Our goal is to be an indispensable payments partner to our merchants and to help them grow by delivering differentiated products and services.

The role of the Senior Manager, Client Management – Travel and Entertainment, offers the opportunity to leverage strong relationship management, consultative selling, strategic thinking, and innovation skills to drive incremental American Express spend with merchants, while working in a challenging and collaborative environment. This is a unique and high-profile opportunity for an experienced relationship manager to oversee a $3B+ portfolio of some of our largest and most strategic merchants in the dining industry such as Chipotle, Cheesecake Factory, Domino’s Pizza, and Dave & Buster’s.

This position is for a professionally mature business leader who can take ownership of high profile and complex initiatives with multiple senior-level touch points across the company. A robust strategic background, an ability to think innovatively, strong financial and analytical skills, and the ability to lead in a fast-paced and highly complex and matrixed environment is required.

Specific responsibilities include:

• Business Development: Drive charge volume growth, revenue and profitability using in-depth knowledge of merchant's business/industry and American Express Products and Services
• Negotiation: Develop innovative partnerships and negotiate profitable deal constructs for card acceptance and marketing agreements
• Strategy Development: Uncover opportunities to increase spend on American Express products through innovative marketing and partnership opportunities and through creation of profitable deal constructs, value levers, and pricing scenarios
• P&L Management: Optimize client profitability and develop various pricing proposals and strategic growth plans
• Relationship Management: Cultivate and leverage relationships across American Express and the merchant to identify and implement solutions to grow and expand share 

Minimum Qualifications:

• Experienced relationship manager with proven ability to develop strong client relationships, sell-in B2C and B2B programs and initiatives, and uncover new opportunities to grow revenue and share
• Must demonstrate executive presence internally and externally, with the ability to lead senior level discussions with clients to influence decision-making and drive results
• Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth
• Ability to influence others and work collaboratively across Amex teams to ensure seamless integration with key partners in Membership Rewards, Marketing, Finance, Pricing, Risk, Operations and Legal
• Proven consultative selling skills with a demonstrated ability to close deals and drive results on a timely basis
• Experience with negotiations, understanding the financials of card acceptance, industry economics, profitability levers, and knowledge of financial statements
• Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team
• Strong verbal, written, and analytical skills; ability to manage effectively upstream
• Bachelor’s degree preferred
• Role may require travel (25%)

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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