Technology Control Management Issues, Events & Remediation - job 17 of 18

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Technology organization partners with the American Express business to enable, support, and drive the company’s growth plans and strategic priorities by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team delivers global capabilities and services in support of American Express customers and colleagues, and it is responsible for the company’s technology infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external and internal customers. It also governs technology risk and information security across the American Express enterprise.

The objective of the Technology Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

Technology Control Management is looking for a Information Security Manager for Issues, Events & Remediation –Intake team to play a critical role in assisting the team with variety of Operational Risk Events ownership engagements.

The Information Security Manager, Technology Control Management Issues, Events & Remediation will:

• Drive ownership conversations by conducting proper due diligence.
• Manage Operational Risk Events to determine Root Cause Analysis and engage multiple business teams and Technology partners to align on ownership.
• Document and submit Triage Engagement form within strict timelines
• Work closely with other Business Unit Control Management teams and the Enterprise Control Management team for Triage engagements.

Required Qualifications:

• 6+ Years experience in operational risk management
• Experience within financial services industry
• Understanding of critical operational risk management lifecycle activities
• Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
• Ability to assess potential issues to determine if an Operational Risk Event is required.
• Strong understanding of the Issue Management program for the Enterprise.
• Strong understanding of Risk Management and Risk Treatment protocols.
• Strong understanding of Controls and Control Management.
• Ability to work with various Technology teams, Business Unit Control Management Teams and the Enterprise Control Management team, at various leadership levels.
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Strong understanding of roles and responsibilities for Technology, Capability Product Owners (CPO) and Business Units (BU).
• Ability to ask the "right" questions without having extensive knowledge in a particular business area.
• Strong presentation skills, particularly in the development of professional and thoughtful materials.
• Strong understanding of Information Technology (IT) processes, Information Technology (IT) systems within American Express and Software Delivery Life Cycle (SDLC) process, is preferred.

Preferred Qualifications:

• Bachelor's Degree in Information Technology, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
• Intake/Ownership engagements for Technology Operational Risk Events
• Scoping, prioritizing, and support remediation of operational risk events
• Investigating and conducting root cause analysis to address repeated operational risk issue types
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction.
• Excellent project management and interpersonal skills

ORMCM

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.