Customer Service Representative

Job Title: Customer Service RepresentativeLocation: St. Louis, MissouriCompany: American Family InsuranceType: Full-TimeSalary: $40,000 + Commission + BonusesAbout Us:At American Family Insurance, we pride ourselves on delivering exceptional insurance solutions with a personal touch. Our team is dedicated to helping clients navigate their insurance needs with professionalism and care. We are currently seeking a motivated and personable Customer Service Representative to join our dynamic team.Job Description:As a Customer Service Representative at American Family Insurance, you will be the first point of contact for our clients. You will assist with a variety of inquiries, provide information about our insurance products, and ensure that our clients have a positive experience with our agency. Your role is crucial in maintaining and building long-term relationships with our clients.Key Responsibilities:• Handle inbound and outbound calls with clients, addressing their questions and concerns regarding insurance policies, claims, and other related matters.• Provide accurate information about our insurance products and services, including coverage options, benefits, and exclusions.• Process policy changes, renewals, and cancellations as requested by clients.• Assist clients with filing claims, ensuring they have the necessary information and documentation.• Maintain detailed and accurate records of client interactions and transactions.• Resolve client issues and complaints in a professional and timely manner.• Collaborate with other team members and departments to ensure comprehensive service delivery.• Stay up-to-date with industry trends, insurance products, and company policies.Qualifications:• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.• Previous experience in customer service, preferably in the insurance industry, is a plus.• Excellent communication skills, both verbal and written.• Strong problem-solving abilities and attention to detail.• Ability to handle sensitive and confidential information with discretion.• Proficiency in using computer systems and software applications.• Positive attitude, empathy, and a genuine desire to help clients.Benefits:• Competitive salary and performance-based bonuses.• Paid time off and holidays.• Opportunities for professional development and career advancement.• Supportive and friendly work environment.How to Apply:Interested candidates are invited to submit their resume detailing their relevant experience and interest in the role to RBOYER@AMFAM.COM with the subject line “Customer Service Representative Application – [Your Name]”.Application Deadline: [Date]American Family Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: $20.00 - $22.00 per hourExpected hours: 40 per weekAbility to Commute:• null, MO 63125 (Required)Ability to Relocate:• null, MO 63125: Relocate before starting work (Preferred)Work Location: In person