American Girl NY - Retail Sales Lead (Supervisor)

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The Lead Sales position is part of the American Girl NY retail store team.

The Opportunity: The American Girl NY retail store is looking for a dynamic individual as a Full-Time Lead Sales to assist the retail sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. This is a full-time, benefitted position 37.5 hours/week. Weekend availability is required.

What Your Impact Will Be: Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.
Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills.
Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience.
Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.

What We’re Looking For: Demonstrated ability to work with a broad and diverse work force.
A strong customer service background, with lead/supervisory experience, preferred.
Excellent communication (both verbal and written) and organizational skills are essential.
Must enjoy children and possess a warm and friendly demeanor.
Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook and Word.
Ability to work a flexible schedule including nights, weekends and holidays.
The salary range for this position is between $21-23.50/hour.

*Hiring is based on a candidate’s education, skills and experience.

Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet

Job Type: Full-time

Pay: $21.00 - $23.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Work Location: In person