Customer Retention Representative (Remote- Work from Home)

About the Company About the Job... Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. This is a remote/work from home position. Primary Duties: • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits • Answering questions regarding coverage, premium and other policy information • Composing business letters, communicating effectively through written and verbal communication • Working independently and making judgment decisions is required • Making outbound calls to existing policyholders to collect delinquent premium payments • Reselling the benefits of our policies and providing excellent customer service • Using various sales techniques to help increase the retention of our policyholders • Recording policyholder information for reporting and transactional purposes • Extensive telephone contact and appropriate telephone skills are required • Discretion and tact must be used in providing service to customer • Monday to Friday schedules, no weekends • Additional production incentive pay after training period • Bilingual (Spanish) hourly pay differential Working Conditions/Physical Requirements: • Heavy phone and PC usage • Sitting for extended periods of time • Reaches above shoulder level • Some overtime may be required