Utility Coordinator

Job DescriptionSince 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The Utility Coordinator is responsible for managing the administrative side of utilities to include implementation, account transfer, deactivation, processing resident high utility charge disputes, and helping with ad hoc projects on a portfolio of homes. The Utility Coordinator acts as the liaison between the business and Conservice, AMH’s third party utility billing company. The Utility Coordinator also assist in monitoring Conservice, on the operational front, to assure expectations are met.Responsibilities:• Resolves incoming utility tickets pertaining to either check requests, high utility disputes, utility shut offs, meter requests, or trash requests from end to end.• Conducts research to determine what type of utilities require implementation or account transfer at each property; Works alongside third-party utility management company; tracks progress at newly acquired properties or land; reviews, audits, and updates utility account information in CRM or SupplyPro; resolves utility failed activations.• Acts as the liaison between business, third party utility management company, and utility provider to resolve utility inquiries, follow ups and disputes.• Monitors and manages operational controls of third-party utility management company to assure expectations are satisfied.• Runs reoccurring operational reporting; Performs ad hoc reporting; Conducts ad hoc research.Requirements:• High School Diploma required.• Familiarity with Microsoft office.• A minimum of one (1) year in an administrative role.• Prior experience in Property Management, Construction, or Utility administrative services a plus.• Operational follow-through.• Strong customer, quality, and results orientation.• Ability to critically analyze situations and consider secondary and tertiary effects to both the business and stakeholders.• Ability to perform role under pressure and maintain decorum in all aspects of communication.• Ability to exceed expectations and goals with limited resources.• Ability to deal with ambiguity and failure.• Ability to effectively manage conflict.Build your career with us:At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/