Associate First Notice of Loss Representative | Lincoln, NE, USA

Associate First Notice of Loss Representative Associate First Notice of Loss Representative Service Center Ops-East... 20 Blackstone Valley Place, Lincoln, RI 02865 Thank you for considering Amica as part of your career journey, where your future is our business . At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!" As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Lincoln, RI, is seeking an Associate FNOL Representative to join the team! Job Overview: This entry-level position involves providing exceptional customer service through the handling of inbound and outbound telephone service calls for our First Notice of Loss section. Additional duties include assisting with our roadside assistance and glass programs. Responsibilities: • Providing exceptional customer service through telephone contact for our First Notice of Loss section • Gain customer trust and respect by establishing and maintaining effective relationships • Assisting with roadside assistance and glass programs as needed Salary: This position provides an annual salary of $37,994 to $41,793 ($19.48 - $21.43/hr) plus a 5% shift differential providing an equivalent annual rate of pay of $39,894 - $43,883 ($20.45 - $22.50/hr). Shift differential compensation is considered variable compensation and applies only when working eligible schedules. This is subject to change, based on future schedule changes. Amica reserves the right to modify your schedule based on business needs which could impact the shift differential. Schedule: We are offering a 37.5 hour work week with several scheduling options that will primarily fall within the hours of 7am to 6pm EST. However, there may be limited evening opportunities available as well. Training will run for 8-10 weeks and will operate on a Monday - Friday schedule from 8:30 am - 4:00 pm. Work from home may be available up to two days a week once trained to work independently. Total Rewards: • Medical, dental, vision coverage, short- and long-term disability, and life insurance • Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. • Holidays - 14 paid holidays observed • Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment • Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution • Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals • Generous leave programs, including paid parental bonding leave • Student Loan Repayment and Tuition Reimbursement programs • Generous fitness and wellness reimbursement • Employee community involvement • Strong relationships, lifelong friendships • Opportunities for advancement in a successful and growing company Qualifications: • High school diploma or equivalent education required • Excellent interpersonal and communication skills • Excellent computer keyboard skills (35 wpm) as well as letter writing and computer processing • Required to obtain state insurance licenses as needed and meet continuing education requirements. Comprehensive training is provided. • Previous insurance background is a plus About Amica Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act. rp