Team Lead, Strategic Technical Onboarding

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.The Strategic Technical Onboarding Team Lead will directly work with Strategic Technical Onboarding Specialists on enrollment and licensing across product lines. The lead will assist the manager in overseeing day-to-day strategic onboarding work and ensure the team has what they need to set up and license customers accurately. The lead will assist the manager in implementing and driving the process and procedure. The lead will provide the manager with reporting data, escalation items, and context for urgent incidents with Strategic Technical Onboarding Accounts.The ideal candidate will possess keen attention to detail in a fast-paced environment and an ability to make quick decisions to assist the manager of the team. This candidate should possess superb communication skills, and strong relationship-building skills with customers, and multi-functional teams.The team lead will be responsible for effectively implementing and completing all processes crafted for the portion of the Strategic Technical Onboarding team they oversee. The ideal candidate understands sophisticated databases, concepts, client /server architectures, and browser/client-specific compatibility issues.Responsibilities of the Strategic Technical Onboarding, Team Lead:• Assist the manager with ensuring process and procedure are followed by the Strategic Technical Onboarding Specialists• Be responsible for technical and non-technical processes related to Strategic Technical Onboarding functions for Amplify products• Work with the team to call out urgent technical and conceptual challenges to ATS, Product, Engineering, and Development teams• Use data and dashboards to track, manage, and measure workload and performance• Assist manager in response to technical and non-technical critical issues from internal partners and customers• Assist manager in bringing up/de-escalating time-sensitive and business-critical issues originating from customers, employees, and internal partners• Ability to understand the technical needs of customers and be able to articulate that across different groups• Provide critical context and updates to management around incidents or delays that impact broader initiatives to be communicated internally to other partners• Provide data-driven recommendations for systems and process improvements• Provide data from reports and dashboards to the manager for review• Identifying trends in data and providing thoughtful, useful solutions to management for review and final approval• Ensure SLAs are met by understanding key performance metrics and communicating upward on drivers• Prioritize tasks and meet deadlines in fast fast-paced environment• Maintain a working knowledge of all our enrollment, licensing, and product systems• Develop resources and train internal teams on technical onboarding processes• Lead internal and external meetings surrounding specialized accountsBasic Qualifications:• Associate’s degree or equivalent experience• 2+ years experience work experience in a technical and/ or customer service-based role• Experience effectively collaborating with a team to complete work within a deadline• Experience organizing and tracking the progress of projects and/or proven organizational and project management skills• Experience supporting a manager or management team as an intermediary between frontline workers and leadership• Experience with JIRA and Salesforce• Strong communication skillsPreferred Qualifications:• Working knowledge of Amplify Admin, Preamp, VAMP, Popeye, Keycloak, and other front-end data/content management systems for Amplify products• Working knowledge of our data share systems like Classlink, Clever, SSE, and GG4L• Education industry or classroom experience• Familiarity with Google Suite tools• Proficiency with Microsoft Excel• Previous access database tool experienceWhat we offer:Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross annualized salary range for this role is $60,000 - $66,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.We celebratediversityand are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from adiversecandidate pool.Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.Amplify Education, Inc. is an E-Verify participant.If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.