Analyst, Card Operations

The Role:

The ideal candidate will have experience analyzing large sets of card funds flow and usage data, while pulling out key insights and trends. They will be accountable for overall product usage analytics, lead process management around key product operations data streams, drive product innovation and improvement, and ensure a consistently positive customer experience. This person is curious, highly analytical and has a passion for telling a story with strong quantitative support. They thrive in constantly evolving environments and have the ability to "make sense of the noise" through thoughtful models, dashboards, and reporting packages

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Design, development, and maintenance of various reports, dashboards and critical metrics to analyze product effectiveness, vendor expenses, customer satisfaction, and growth of card programs.
• Manage the accurate and efficient distribution of these reports to New Markets, Partner Managers, Marketing, and Customer Service/Operations teams
• Use reporting to develop digestible and relevant analysis which will help substantiate new product & marketing decisions, adjustments to current program controls, and fraud mitigation
• Perform deep analysis on product costs, pricing models, and profitability metrics
• Evaluate vendor performance by partnering with business owners to define effective vendor performance metrics, data analysis, scorecards, reports, and collaboration with internal and external stakeholders.
• Assist with measuring and monitoring cardholder escalations, and work with the relationship teams to remediate cardholder/user issues
• Work with Manager to monitor cardholder experience, identify pain points, and propose strategic solutions
• Submit and monitor issue tickets to ensure remediation
• Work with Finance to produce monthly management reports, including P&L and Balance Sheet, including commentary on budget to actual variances and changes from prior periods
• Perform administrative duties related to system access & governance
• Develop rapport and relationships across the DailyPay ecosystem
• Work with leadership team to understand goals and develop capabilities to supervise and monitor progress towards achievement of OKRs
• Understand the drivers of KPI's and their impacts to both short term and long term operational & strategic goals

What You Bring to The Team:

• 2+ years of experience in a highly analytical role
• Debit, prepaid, credit card experience desired
• Ability to understand, analyze, and translate large data sets with a high degree of independence
• Earned wage access experience a plus
• Ability to prioritize multiple projects and complete in a timely manner
• Experience in supporting the budgeting & forecasting cycles
• Good understanding of modeling future revenue & costs
• Customer centric mentality
• Advanced proficiency with Excel and experience mastering the report-building functionality (i.e. Tableau, Cognos, etc)
• Eagerness to learn and become a subject matter authority
• Strong project management, reporting, and communication skills

What We Offer:

The target base salary range for this position is to $68,900 to $99,000 per year. Final offer amounts are determined by a variety of factors including candidate experience, qualifications, skills, competencies, market location, and internal compensation equity.

Benefits include:

• Exceptional health, vision, and dental care
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match