Job details

Analyst Customer Applications Support - job 2 of 2

Overview

As a Analyst Customer Applications Support, you will be responsible for the system administration and support of BusinessApplications systems within SITA’s Customer’s Application Support Team. You will assure SITA’s competitive strength and business growth through the provision of the highest quality technical services to our customers at their premises.

Waht you will do:

Provide daily system/application administration.
Daily Monitoring of Interfaces, Backups and recovery policies and procedures
Documents business user requirements through standard systems analysis methodologies.
Resolve applications problems directly or in conjunction with vendor and third-party applications developers.
Plan growth and changes (Capacity planning)
Research and evaluate alternatives to recommend the most efficient and cost- effective solution that meets business requirements and IT standards.
Perform database, applications and performance tuning including monitoring and business improvements
Provide ownership and accountability for incidents, requests, changes which are related to defined applications.
Ability to troubleshoot to analyse, resolve and document reported incidents
Automate through PowerShell scripting data into production interfacing and reporting and manage verification processes
Write test plans to verify that programs and reports perform as expected

Qualifications

Who you are:

Diploma or relevant in Information Technology
Experience in application support, analysing data, identify trends, spot issues and troubleshooting technics.
Good understanding of IT best practices around ITIL frameworks
Manages time and shifting priorities effectively and maintains a positive attitude in the face of varying and sometimes conflicting business requirements.
Candidate must be capable of taking responsibility for a task and managing it through completion.
Ability and desire to learn and support new systems and applications
Ability to work with minimal supervision.
Flexibility to work including weekends (on call) and public holidays to cover additional projects.
Must have a valid driving license.
Strong communication skills and attention to detail

Location: Malta Airport

What we offer
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?