Job details

IT Service Desk Analyst

Anduril Industries is looking for an IT Service Desk Analyst to support day-to-day technical support processes, including software and hardware assistance. The company focuses on transforming military tech with cutting-edge solutions.

Skills

Technical support
Jira Service Management
Windows OS
Linux
Apple systems
Customer service
Communication skills

Responsibilities

Provide on-site and remote technical support for software and hardware
Handle tickets in the Jira Service Management system
Identify persistent problems and escalate to engineering team
Configure Windows, Linux and Apple computers with latest software
Assist with inventory and asset management of endpoint hardware
Support end user software licensing administration
Create knowledge articles and SOPs for end users
Assist with operational improvements and implementation projects

Education

At least 3 years of experience in service desk technical role

Benefits

Platinum Healthcare Benefits
Life/AD&D insurance 100% covered
Generous holiday calendar and PTO
16 weeks paid Caregiver & Wellness Leave
Mental Health Resources 24/7
Professional development stipend
Daily meals provided in-office
401(k) retirement savings plan

To read the complete job description, please click on the ‘Apply’ button

By Anduril Industries

Founded in 2017, based out of Irvine, California, Anduril is a defense technology company that builds creative cost-effective products to aid those serving on the front lines of national security. By listening to the national security community, A...

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FUNDING

Private

DEPARTMENTS

Information Technology

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Industrials

TEAM SIZE