Customer Relations Associate

About AngelList:

We exist to accelerate innovation by increasing the number of successful startups in the world. We want to give more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world changing startups, and build tools for startups that help them run their operations so they can focus on building. 

AngelList is the nexus of venture capital and the startup community. We support over $14B+ in assets under management. We’ve driven capital to over 12,000 startups, almost 282 of which are unicorns. 57% of top-tier U.S. VC deals involve investors on AngelList.

While our scale is large, our ambitions are even larger – we’re innovating on the financial infrastructure for venture investors and the startups they invest in. Come build with us.

About the Role:

Our Customer Relations team at AngelList serves as the main point of contact for our General Partner clients. Our clients are among the most exciting investors in the Venture Capital ecosystem and rely on the Customer Relations team to successfully operate their Venture Funds, Rolling Funds, and SPVs. 

In this role, you’ll serve as the operational center of excellence for AngelList’s customers by working closely with Account Managers to coordinate fund investments, troubleshoot client issues, and serve as subject matter expert on fund operations. You will work directly with General Partners to drive outcomes and focus on executing critical workflows to provide Account Managers and our customers with increased leverage. Internally, you will collaborate with sales, engineering, legal, finance, operations, and tax teams to enhance platform efficiency and track client challenges. 

Please note, this is not an investing role. This is a customer-facing role.

This role will be a hybrid role in our NYC office only - expectations are that you are in the office 2-3 days a week.

• Support Customer Relations Associates and Team Leads by owning fund operation actions and product support issues for General Partners in your Team’s book of business.
• Execute operational tasks efficiently and effectively by ensuring that processes are followed, goals are met, and standards are maintained. You’ll continuously seek ways to improve operational efficiency.
• Deliver an exceptional client experience through accurate, concise, and action-oriented communications with GPs, their investors, and portfolio companies.
• Collaborate with cross-functional teams to continuously surface new solutions for our GPs and achieve common goals. You’ll facilitate communication and coordination across functions to ensure smooth execution for client deliverables.

• 2 years of experience within a rapidly growing startup or fintech organization
• Demonstrates a strong desire to engage in problem-solving activities. Proactively identifies issues and takes initiative to find solutions. You’ll show an enthusiasm for tackling challenges and improving processes.
• Actively seeks opportunities for skill development and continuous learning. You possess a commitment to personal and professional growth and take steps to enhance your capabilities and expertise.
• Resourceful, ambitious, and a quick learner
• Superb attention to detail — you need to be able to catch the edge case every time
• A deep love of startups and passion for understanding the infrastructure of venture finance

If you don’t tick every box above, we’d still encourage you to apply. We’re building a diverse team whose skills balance and complement one another.

AngelList has offices in two hub cities: San Francisco and New York City. This role will only be located in the NYC office. We’re focused on hiring within these hubs and people within 1 hour travel distance of the hub offices are expected to come into the office twice per week.

Benefits: We support our employees in their lives both inside and outside of work.

* See additional detail on our benefits here: https://angell.ist/venture-benefits

* Learn about our Funders & Founders Program here: https://join.angellist.com/

Learn more about what AngelList has accomplished by checking out some recent things we’ve published over the last six months: AngelList Confidential 2023

AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.