Client Experience Manager

About usAnn Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between).Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?About the roleAs a Sales Manager, you are part of the store leadership team that brings our brand experience to life by cultivating customer and associate engagement. This role partners with the Store Manager to drive sales by delivering an omnichannel experience for our customers. While cultivating an environment of genuine customer connection, you'll also foster a strong store culture for associates. You educate, coach, and mentor associates on modeling brand behaviors and building authentic customer relationships. This is your opportunity, in partnership with the Store Manager, to build a high-performing team, drive results, and deliver operational excellence.The impact you can haveIn this role, you'll have the opportunity to:• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.• Build genuine customer relationships by ensuring high associate engagement and customer service levels.• Model brand behaviors and cultivate a customer-centric culture.• Onboard new hires and develop an effective team of associates.• Create an inclusive store environment for associates where everyone feels welcome and engaged.• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.• Uphold the highest brand visual standards for merchandise on the sales floor.• Lead activities to drive the store's performance, including financial and operational objectives.• Balance selling responsibilities and overall store operations activities.You'll bring to the role• 1 year retail management experience (preferred)• Brings a hospitality mindset when connecting with customers• Excellent customer service and interpersonal skills• Strong people management skills and ability to develop talent• Technology proficient and ability to operate a point-of-sale system• Strong business acumen and ability to create action plans to drive resultsBenefits• Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands• Support for your individual development plus opportunity for growth within our family of brands• A culture of giving back – opportunities to support our philanthropic partners that benefit local communities*• Medical, dental, vision insurance, and 401k*• Time off – paid time off & holidays*• Bonus Incentive Program*• Job offers will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.Location:Store 1172-The Westchester-ANN-White Plains, NY 10601Position Type:Regular/Full timeEqual Employment OpportunityThe Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.New York Pay Information: https://knitwellgroup.com/assets/NY-Posting-Ann-Taylor.pdf