Restaurant Assistant General Manager - Grand Rapids

Looking for a fun, fast-paced place to work? Enjoy working in the hospitality industry as a servant leader? Anna's House has an opportunity just for you! We are looking for a Restaurant Assistant General Manager to ensure all daily activities run smoothly and efficiently. The Assistant GM responsibilities include but are not limited to ordering kitchen supplies, managing vendors, processing payroll, and supervising/managing restaurant staff performance. To be successful in this role, the Assistant GM should be familiar with restaurant operations, able to minimize operating costs while maintaining high quality, boost employee retention, and be available to work within restaurant hours, including weekends and holidays. Assistant GMs should also have an excellent understanding of what it takes to provide great customer service and know how to deliver a positive dining experience for Anna's House guests.

The Restaurant Assistant General Manager assists the Restaurant General Manager in the management of the restaurant to brand standards in accordance with Company Policies and Procedures. The Assistant GM manages operations with passion, integrity, and knowledge while promoting the culture and values of Anna's House. The Restaurant AGM also trains and develops Team Members to meet performance standards and shares responsibility for the achievement of designated guest, profit, sales, and P&L targets.

Responsibilities

• Assist the General Manager in leading the day-to-day restaurant operations
• Supervise front of house team members and provide assistance to heart (back) of house team members, as needed
• Coordinate communication between front of the house and back of the house staff
• Monitor compliance with safety and hygiene regulations to ensure the restaurant exceeds standards in food quality, safety, and cleanliness
• Prepare shift schedules
• Process payroll for all restaurant staff as needed
• Calculate future needs in food, kitchenware, and equipment, and place orders, as needed
• Monitor and understand daily, weekly, and monthly costs and revenue
• Assist in managing store vendors and invoices
• Work with management personnel to set targets and incentives to increase profitability of restaurant
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Assist General Manager by providing coaching and feedback to staff and assess performance on an ongoing basis
• Support new employees’ proper onboarding (scheduling, trainings, and ordering uniforms)
• Gather guests’ feedback and recommend improvements to our menus and service
• Perform other related duties as assigned

Education

• High school diploma required

• Certification in hospitality is a plus

Experience

• Proven work experience as a Restaurant Assistant Manager, Restaurant Supervisor, Restaurant Manager, or similar role
• Familiarity with restaurant management software preferred (e.g. Aloha, Pulse, Restaurant 365, OpenTable)

Skills

• Strong leadership, motivational, and people skills to lead and manage a team in a fast-paced environment and high-temperature kitchen
• Able to follow directions and delegate duties as needed
• Good math and reporting skills
• Excellent customer service abilities
• Excellent communication and attention to detail

Working Environment

• Ability to stand exposure to extreme heat, steam, and cold present in a kitchen environment
• Ability to walk and stand for prolonged periods
• Ability to bend, stoop, and lift frequently
• Must be able to lift, carry, and place up to 40 pounds at a time
• Available to work in shifts, including early mornings, weekends, and/or mid afternoon

• $58,000 - $60,000 annual salary
• Excellent working hours
• No Night Shifts
• Schedule typically 5 days a week
• Full-time positions eligible for health, dental, vision, 401(k), life insurance, PTO, and College Tuition Discounts
• Future growth opportunities