Onboarding Manager

Anrok is pioneering the way in addressing a crucial challenge for businesses worldwide: navigating the complex realm of sales tax and VAT. As tax regulations continue to change and become more intricate, companies require a dependable and automated solution to manage risk and ensure global compliance doesn’t become a drag on their revenue. Anrok’s cutting-edge platform seamlessly integrates with various billing and payment systems, streamlining sales tax monitoring, registration, reconciliation, and filing across multiple jurisdictions.

As an early onboarding hire at Anrok, you will successfully onboard Anrok sellers and guide them through understanding and becoming compliant with their sales tax exposure.  You will be involved with championing a seller through the customer journey, documenting processes and playbooks, guiding through registrations and more!  Above all, you are a thoughtful and organized post sales individual, capable of engaging in business-level and financial risk conversations with both the CFO and accounting leads.

In this role, you will:

• Own the customer journey from the onboarding kick-off through the ongoing scaling of their business

• Track and optimize the onboarding journey on their path from domestic to global compliance, supporting them through video calls and email communication

• Be a product expert who is able to navigate customer questions and guide them to success on how to utilize Anrok

• Proactively engage with data to monitor and support customer growth without getting in the weeds

• Partner with our Tax and Solutions Engineering team to resolve any roadblocks that might arise

• Develop new operational processes, playbooks, and tracking mechanisms to scale onboarding for customers as our team continues to grow

• Help support and execute strategic projects related to improving efficiency and enabling our customers to self-serve

What excites us:

• You have 5+ years of experience in implementation, account management or customer success roles at a top-tier tech start-up

• You love organization and have strong project management and communication skills that ensure you are able to manage numerous complex projects with a multitude of relationships

• You enjoy designing new processes, and documentation and influencing product decisions, especially when the process is collaborative.

• You thrive in a cross-functional environment partnering with sales, product, engineering, marketing, and tax teams.

• You have an entrepreneurial attitude and passion to build a business from the ground up.

• You have experience working with billing systems like Stripe, Quickbooks, Netsuite, Xero and more.

• Strong written and verbal communication skills, and the ability to stay organized, are a must.

What we offer:

• The equity upside of an early-stage startup with the product-market fit of a later-stage company.

• Daily lunch and snacks for those working out of our San Francisco office.

• Medical, dental, and vision insurance covered 100%.

• One Medical membership covered, flexible sick benefits, and more.

• Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.

• One Medical annual membership.

• Bi-annual team offsites and optional quarterly gatherings at the SF HQ office.

• Home office setup stipend to ensure you have the equipment you need to thrive at work.

For employees based in the San Francisco Bay Area, we follow a hybrid model. Where we come into the office 3 days a week to collaborate in person. For employees located outside of the San Francisco Bay Area, you will work remotely full-time.