Director, Customer Success
Remote - United States
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Director, Customer Success under the general direction of the SVP, Customer Success Management is responsible for the overall direction, coordination, quality, and output of Customer Success Managers taking care of a segment of Anthology customers in North America. This position is responsible for impacting retention through proactive customer success strategies with an expectation of coordinating cross-functional activities to ensure understanding and awareness of customer needs. Additionally, this position will provide leadership and guidance to evolve our processes to ensure we are providing best-in-class care for our customers.
Primary responsibilities will include:
The Candidate:
Required skills/qualifications:
Preferred skills/qualifications:
Pay range is $135,900 - $152,600/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Our mission is to provide dynamic, data informed experiences to the global education community so that learners and educators can achieve their goals.
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