Account Manager, Americas

What we are looking for: 

• Proven Track Record in Customer Retention: Demonstrated ability in retaining and growing customer accounts, especially in SaaS. 
• Experience with Renewal Strategies: Skilled in executing and managing customer renewals within a 90-day cycle, ensuring timely and effective renewals. 
• Upgrade and Upsell Experience: Strong ability to identify and capitalize on opportunities to upgrade customers to new licenses and upsell additional add-ons.  
• Churn Prevention Skills: Experience in identifying at-risk customers and implementing strategies to prevent churn. 
• Multi-Year Agreements: Ability to effectively promote and sell long-term (3-year) renewal contracts. 
• Customer Relationship Management: Ability to build and maintain song, long-lasting customer relationships between yourself, the customer, and AnyDesk. 
• Data-Driven Decision Making: Ability to use customer data and insights to drive renewal and growth strategies. 
• Communication Skills: Strong verbal and written communication skills, crucial for effective customer interactions and internal coordination.  
• Problem Solving Skills: Skilled in identifying and resolving customer issues that could impede renewals or upselling.  
• Results-Oriented: Focus on achieving key metrics, including renewal rates, upsell targets, and reduction in customer churn.  
• Adaptability: Ability to complete other duties as assigned or that arise while trying to achieve your desired results. 
   

What you bring to the table: 

• 1-3 years of CSM/Account management experience 
• Experience working under quotas and KPI’s 
• Proficient knowledge of business administration, negotiation, and retention skills 

• Experience leading demos with customers 
• Experience selling 3-year deals, preferably SaaS 
• Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business (process) analysis 
• Organized and structured with excellent analytical and problem-solving skills 
• Creative and empathic, with great communication skills 
• Fluent knowledge of written and spoken English is mandatory, other languages (French, Spanish, Portuguese) are a plus. 

What we offer: 

• Flexible working hours with the hybrid schedule 
• Great benefits package 
• Competitive salaries 
• Free drinks and weekly team lunch 
• Personal and professional development potentialities and room for creative idea 

Work Location: 

• Hybrid: M-W in office, TH-F remote 
• Tampa, FL