AO Administrative Officer Receptionist
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About the job
Benefits
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Location
About the job
Job summary
Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel.
We are looking for a friendly, well-organised and flexible AO Administrative Officer Receptionist to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff working within the High Wycombe Medical Centre, Royal Air Force (RAF) High Wycombe.
The vacant post is a full-time position working 37 hours per week. Part-time candidates will be considered but due to service delivery requirements it must be on a job share basis as full-time hours need to be covered.
Does this sound like the role for you? If so, we would love to hear from you!
Job description
Person specification
Main details of the role include but are not limited to:
- Maintaining patient and staff confidentiality adhering to Caldicott Principles.
- Ensuring all telephone calls are managed appropriately.
- Actioning online email consultations assigning them to the relevant clinician.
- Entering all incoming clinical correspondence, reports, and results onto Defence Medical Information Capability Programme (DMICP).
- Participating, when required, in general reception duties including directing enquiries, filing, answering the telephone, mail distribution and booking appointments on DMICP.
- Carrying out administrative duties such as photocopying, scanning and faxing.
Please refer to the attached Terms of Reference for a full list of duties.
Desirable Criteria:
- Able to work by yourself or in a team and under pressure is necessary.
- Excellent interpersonal and communication skills including patience, tact and diplomacy are required.
- Good organisational skills and the ability to think and plan ahead.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Working Together
- Delivering at Pace
- Managing a Quality Service
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Leadership
- Working Together
- Delivering at Pace
Benefits
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Free on-site parking
- Access to gym
Things you need to know
Selection process details
The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed. There will be no reimbursement for any travel expenses for the interview.
Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken.
All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
This post does not offer any assistance with relocation allowances.
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcingteam@mod.gov.uk.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
We protect the security, independence and interests of our country at home and abroad. We work with our allies and partners whenever possible. Our aim is to ensure that the armed forces have the training, equipment and support necessary for their ...
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