Technical account specialist

Account Specialist / Technical Assistant - AviationAs part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our US Retail business group within Aon Risk Solutions Aviation team working in a hybrid-remote role with the flexibility to work in our New York, NY office location as well as virtually a few days a week.As an Account Specialist / Technical Assistant, you will report directly to a senior team member.Aon is in the business of better decisions.At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look like• Provide brokers with support of document preparation and creation of certificates of insurance, renewal strategy presentations, underwriting presentations, renewal proposals and RFP’s.• Preparation and processing of invoices in a timely manner for any billing needs, including renewals, audits, and endorsements.• Provide brokers with assistance in the collection of binders, policies, and endorsements.• Keeping track of and maintaining our renewal list (400+ accounts)• Provide brokers with day to day support with the utilization of Aon systems including but not limited to : Bridge, GRIP, Policy Intake and possibly Salesforce• Organize correspondence and other records on shared drive.• Provide brokers with support of data management.• Update and maintain an electronic aviation library of presentation templates.• Provide brokers with support of special projects.• Prepare special or one-time reports, create and maintain any necessary updates to spreadsheets to support reporting analysis.• Act as a key resource for the team, i.e. independently seek out answers to questions, take initiative, leverage network of resources to solve problems.Be strategic, solve problems and establish procedures that demonstrate process improvements.• Prepare, update and manage spreadsheets and statistical reports• General support of team as required• Administrative tasks and support of broking team as requiredThis role provides technical and administrative support to a team of brokers / associates within the aviation practice. The day to day support of brokers ranges from clerical, technical and logistical matters to document production and the effective use of office applications as well as special projects.The Account Specialist will respond promptly, thoughtfully, and effectively to changing work environments, changing priorities and new situations.Additionally, the Account Specialist will possess the skills and ability to communicate effectively and appropriately with internal resources and external resources.The role is integral to the efficient workflow within the office environment.It is imperative that the individual is a team player and demonstrates flexibility and willingness to complete tasks as required.Your ability to work as an effective team member and maintain a flexible approach and positive attitude is a key element to successfully working in a group setting.Skills and experience that will lead to successRequired Experience :• Experience in the insurance industry• Experience within the aviation industry• Strong PC skills including Word, Excel, PowerPoint• Excellent customer service skills and exceptional attention to detail• Strong communication skills verbal and written• Highly organized, with strong multi-tasking skills, strong attention to detail.Preferred Experience :• Solid technical abilities• Demonstrates flexibility to learn other IT systems as needed in support of teamEducation :High School Diploma or equivalent is required; Associate Degree or Bachelor’s Degree preferredHow we support our colleagues• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to : a 401(k) savings plan with employer contributions;• an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance;optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.Eligibility for benefits is governed by the applicable plan documents and policies.In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon.Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself.We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work.• and we are all for it. We call this Smart Working!Last updated : 2024-08-25