AP - Student Services Representative

Responsibilities

• Assist customers and coworkers by phone, email, and chat in a helpful, positive and timely manner.
• Following proper procedure and staying within company policy while assisting customers.
• Responsible for accurate internal and external transmission of information.
• Maintain excellent and comprehensive written records/notes for all customer interaction.
• Complete data inquiries, data reports, and analysis as needed.
• Complete quality assurance tasks to ensure accurate data and information integrity.
• Maintain and update Standard Operating Procedures documents as needed.
• Responsible for accurate internal and external transmission of information.
• Complete data inquiries, data reports, and analysis as needed.
• Maintain and update Standard Operating Procedures documents as needed.
• Maintain flexibility, a positive attitude, and willingness to complete any additional assigned tasks as assigned by supervisor.

Qualifications

• Minimum of two (2) years experience in an administrative support function.
• Working experience in a vocational or academic organization is an asset.
• Exceptional organizational and time management skills.
• Ability to identify and resolve problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Strong written communication skills; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Highly proficient with office automation tools (MS Office) as well as internet and various databases both internal and external.
• Strong attention to detail and a passion for accuracy.
• Ability to work independently and take initiative.
• Strong written and verbal communication skills
• Ability to manage multiple tasks and projects.

Schedule

• Hours: M-F 9:00 am CST-6:00 pm CST (Some Saturdays 9:00 am CST-1:00 PM CST)

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $20 - $21.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Workforce Skills

Schedule: FULL\_TIME

Req ID: 10673

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