Artificial Intelligence Project Manager

Title: AI Project ManagerContract: 18 Month W2 ContractLocation: Fully remote (Must live within US)Shift: M-F regular business hours (day)Rate: $60-65 an hourCandidate Requirements• Years of Experience Required: 5-7+ overall years of experience in the field.• Degrees or certifications required: PMI certification required for the role.Top 3 Hard Skills Required + Years of Experience1. Minimum 5-7 years experience with Microsoft tools and platforms, including PowerPoint, SharePoint and Power BI2. Minimum 5-7 years experience with verbal and written communication skills3. Minimum 5-7 years experience with Proficient in data analysis, providing actionable insights and recommendations.Role: Global Customer Experience (GCX) Advocacy and Engagement Program ManagerYou will work with teams across the Customer Experience & Success (CE&S) organization and across the client to enhance customer experience through listening & understanding customer challenges, strategic planning, program development, and execution of customer engagement actions aligned with the GCX strategy and vision. You will lead program management initiatives to foster cross-functional collaboration, innovation, and the adoption of new communication assets, new processes, and new tools that enhance the client's customer and partner experience. You will collaborate closely with internal stakeholders, including senior leaders and partners, to deliver high-quality, impactful engagements that influence positive customer outcomes and drive business growth.Key Responsibilities:Expand the GCX Customer Engagement Program: In collaboration with key internal stakeholders, coordinate and update the program to align executive sponsors/customer engagement leaders with prioritized GCX-sponsored customers and develop materials to align with objectives and strategies for customer success.Manage and Scale the CE&S Executive Briefing Center (EBC) Engagement Series: Assist Topic Owners with the integration of new topics into the EBC catalog. Guide them through the content and speaker readiness resources to secure distinguished speakers. Ensure the maintenance of relevant topics to facilitate successful CE&S EBC sessions.Support Customer-Facing Engagements: Aid in preparing engagements- customer briefings. Follow up with account executives to capture feedback and action items. Develop presentation slides with insights and progress on initiatives for customer advocacy and engagement leaders to use in a variety of customer engagement forums.Research and Innovate: Work with various teams to research current trends, benchmark best practices, and explore innovative ideas for customer experience improvement. Ensure GCX employees have a clear understanding of CX messaging and focal points and motivate them to adopt and promote CX transformation.Analyze and Report on Engagement Metrics: Monitor and report on customer engagement metrics, including influenced pipeline numbers and account strategy outcomes. Offer insights and recommendations to enhance the effectiveness and efficiency of engagement.Requirements for this role:- Must be a creative and innovative thinker, passionate about customer experience excellence.- Strong interpersonal and relationship-building skills, with a focus on the customer.- Exceptional communication and presentation abilities, both in writing and verbal.- Proficient in data analysis, providing actionable insights and recommendations.- Experienced with Microsoft tools and platforms, including PowerPoint, SharePoint and Power BI- A collaborative team player with a learning-oriented mindset.- Self-driven and results-focused, with a pronounced sense of ownership.Preferred Skills:- Experience with AI and its application in enhancing customer experience and employee effectiveness.- Ability to leverage data and insights to drive decision-making and customer satisfaction.- Experience in organizing and leading complex customer engagement programs.