Service Desk Security Clearance

Position: Service Desk with Security ClearanceLocation: Fort LibertyOur client is looking for a Help Desk Specialist to join their team in Ft. Liberty, NC. (Previously Ft. Bragg) Active TS/SCI & Security+ or equivalent required. If interested and qualified please email your resume to Hannah at Help Desk Tech: Seeking Help Desk or IT Support candidates to ensure reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support the client's mission. Principal Duties and Responsibilities: A Service Desk Specialist: Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requestsProvides polite and friendly customer serviceAttempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when requiredDocuments incident status and solutions in incident database tools.Possesses current working knowledge of computers, printers, laptops, and common windows applicationsWorks through various types Tier II issues with telephone assistProvides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capabilityPossesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and supportPossesses comprehensive knowledge of desktop operating systems and applicationsSkills / Experience: Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.Required Certification(s): IAT II 8570 Baseline Certification -Sec+ CE or equivalentComputing Env: MTA 98-349, Windows Operating System Fundamentals or EquivalentPlease note that certifications requirements are subject to change based on contractual requirementsSecurity Clearance: TS/SCI requiredAdditional: Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contractPosition may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activityService Center/Help Desk employees will need flexibility with hours and scheduling. Schedule may change due to COVID issues. Qualifications High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .