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AppDynamics Software Consulting Engineer (Dallas area)

About Us


AppDynamics, a Cisco company, is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.
Our inclusive culture promotes a creative, innovative, and collaborative environment that helps drive our globalization strategy and has led to Cisco being ranked as one of the world’s best places to work.

About the Role


AppDynamics Software Consulting engineers are passionate technologists who love connecting and working with customers to help them address their key business problems using our best-in-class application performance monitoring platform. They deliver successful projects, provide constant guidance, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users.

Key responsibilities (What do you do?)

  • Develop strong relationships with key stakeholders within the customer teams as well as AppDynamics teams (sales, pre-sales, support etc.), adopting a consultative and prescriptive approach that inspires trust and confidence
  • Enable customers to realize the most value from their AppDynamics investments
  • Take ownership of the technical execution of projects and work hand-in-hand with the project team to monitor the progress of the project against its technical design
  • Implement the technical design and assist with creating a project plan as needed
  • Concisely convey and promote the business value of the combined product and services solution
  • Maintain expert level implementation proficiency and the ability to implement any AppDynamics product independently through ongoing training and enablement
  • Keep abreast of dynamic technology landscapes with a particular focus on adjacent technologies like microservices, containerization, Cloud, software security, etc.
  • Help synthesize learning and trends observed in the field into repeatable technology best practices in collaboration with other AppDynamics functions
  • Mentor other Services team members on various technical topics to promote a shared culture of technology excellence at all levels
  • Foster collaboration with our product, support, Customer Success and engineering teams and provide feedback from the field on features and functionality

Critical Experience (What experience do you need?)

  • Bachelors degree in computer science or similar technical field or equivalent technical experience
  • 3+ years of relevant technical experience as technical or pre-sales Consultant for an enterprise software company or for a recognized consultancy firm
  • 3+ years of experience in Professional Service Delivery and customer facing projects.
  • Understanding of the application performance management space with hands on experience with AppDynamics or contending products a bonus
  • Excellent soft skills along with customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner)
  • Ability to educate customers on the value of our products and build trusted advisor relationships at all levels of the organization
  • Knowledge and experience (2+ years) in at least two of the following technical domains
  • SDLC practices including Agile, DevOps and CI/CD strategies
  • IT Operations (NOC or similar)
  • SRE experience
  • Virtualization and/or Containerization (Kubernetes, Docker, etc)
  • Cloud technologies (AWS, Azure, GCP, etc) a big plus
  • Application Development and Performance Management
  • Operating systems
  • Databases
  • Servers and networks
  • Sound architecture and software fundamentals including software design and maintainability.
  • Database Technologies
  • Enterprise Servers and Network Technologies
  • Experience with JavaScript (JQuery, Dojo, AngularJS, etc)
  • Java ( to include J2EE) Stack Technology Proficiency and Awareness
  • .Net Technology Proficiency and Awareness
  • ITIL, TOGAF certifications a plus

  • #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

    We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

    But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

    Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

    So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

We are on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the observability space and simplifying the challenge of digital transformation ...

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DATE POSTED
July 21, 2023

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