Onboarding Specialist I - Websites

Hi, We’re AppFolio We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating... The Website Onboarding Specialist takes the lead role in creating AppFolio customer websites and successfully driving website project from start to finish. Ideal candidates have a passion for customer satisfaction, an affinity for details and web design, a high capacity for project management, possess a record of independent action and excellent judgment, and value building extraordinary relationships with customers and team members. Your Impact • Manage a high-paced, continuous queue of AppFolio website customers. Collaborate with these customers to translate their preferences and business goals into effective, expertly-designed websites. • Play a lead customer-facing role and manage customer relationships to ensure successful delivery of AppFolio-hosted websites month over month. • Define project deliverables, set timelines, follow up with clients, and resolve website content and technical issues to ensure timely completion of all projects. • Effectively translate customer preferences & business goals into clean website design, logo creation, business branding, content organization, etc. • Expertly consult on best practices for website navigation/organization, DNS, SEO, and ADA, branding, font, photo, and color choices. • Master content management systems to build and maintain websites. • Responsible for creating and editing web content as needed, including image editing, proofreading copy for quality and accuracy, and ensuring adherence to style guidelines and technical specifications. • Manage an independent queue while also contributing to a dynamic, supportive team environment through side projects, team events/learnings, and daily collaboration. • Other duties as requested. Qualifications • Exceptional customer relationship-building and account management skills • Talent to match product features with customer goals and determine best path to success for both customer and company • Exceptional project management skills • Strong graphic design skills • Strong written and verbal communication skills • Ability to work cross-functionally in a high-paced, dynamic environment • Ability to follow through on tasks until completed and adhere to deadlines with high attention to detail • Ability to handle many concurrent projects and complete tasks in a timely manner with precision, using independent judgment to accomplish goals Must have • BA/BS degree • Experience creating, deploying and updating websites • 1+ years Experience with Adobe Photoshop and Illustrator desirable • 1+ years Experience with CRM preferrable (e.g. Salesforce) • 1+ years Experience with Website Editor, Duda preferred (others: Wix, Squarespace, Wordpress, etc.) • 2+ years Experience in customer service (including support, troubleshooting, training, account management, etc.) • Proficiency in Google Suite, Microsoft Suite, cloud-based tools, etc. Compensation & Benefits The hourly wage that we reasonably expect to pay for this role is $23.00 - $29.00/hour. The actual hourly wage for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc. Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits - see here. < style="color:#ffffff;">#LI-MM1