Customer Service Representative (Call-Center Exp)

Key Responsibilities:Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.Process orders, returns, and exchanges with attention to detail.Coordinate with manufacturing, logistics, and quality assurance teams to ensure on-time delivery and product quality.Resolve customer issues and complaints, escalating when necessary to appropriate departments.Maintain detailed records of customer interactions and transactions in the CRM system.Provide customers with product information, including availability, specifications, and pricing.Qualifications:High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.2+ years of customer service experience, preferably in the manufacturing or biopharmaceutical industries.Strong communication skills, both written and verbal.Proficiency in using CRM software and Microsoft Office Suite.Ability to multi task and manage time effectively in a fast-paced environment.Pay:$21+/hourlySchedule:M-F 8:00 am to 5:00 pmEEO/AA Employer/Vet/Disabled.The Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfWe also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.