Customer Service Sales Representative

Job Description: Customer Service Sales Representative (Temp-to-Perm) Location: Charlotte, NC (28273 area... Position Overview: The Customer Service Sales Representative will play a key role in ensuring an exceptional customer experience through effective communication, problem-solving, and sales expertise. This position requires a proactive approach to handling inquiries, resolving issues, and promoting company products/services to meet sales targets. Responsibilities: Respond promptly to customer inquiries via phone, email, and in-person. Provide accurate information regarding products, services, pricing, and availability. Process customer orders and ensure timely delivery. Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution. Upsell and cross-sell products/services based on customer needs. Maintain a positive, empathetic, and professional attitude toward customers at all times. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken. Collaborate with other departments to ensure customer satisfaction. Requirements: Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school diploma or equivalent; college degree preferred. AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.. The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf