Customer Service Specialst

The Customer Service Specialist is the first point of contact to ensure high quality service to customers. This position is responsible for investigating, resolving complex issues and processes regarding expediting orders, complaints, and product inquiries. ESSENTIAL JOB FUNCTIONS... Understands, follows and supports internal quality system policies, procedures and applicable external regulations. • Ensures compliance with export and global regulations. Prepares all export documentations and record filing. Acts as liaison between management and dealers/distributors. • Communicates with appropriate parties within the company to resolve complaints, problems, returns, and repair issues in an efficient and professional manner. • Assists the internal sales force and dealers in resolving complex customer issues. Answers the phone and processes orders. • Addresses customer issues and responds to their requests in a timely manner. • Issues quotes. • Issues RGA numbers and processes returns. Assists Accounts Receivable to resolve credit and collection issues. Works with the Inventory Control Department: coordinates consignments, leased equipment, and trials. Sources new sales opportunities through inbound lead follow-up, outbound cold calls, emails and data analysis Teams up with channel partners to build pipelines and close deals. QUALIFICATIONS Ability to use Word, Excel, Outlook and Power Point, CRM Excellent verbal and written communication skills Ability to multitask with accuracy in a fast-paced environment. AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.. The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf