MEM257 - Membership Administrator

Job title: Membership administrator

Contract type: Fixed Term (12 months) 

Salary: Grade 3, £21,652 - £23,272. Appointments for this role will generally be made at £22,731, depending on skills and experience. Please note, for internal applicants the salary will be reflected by pay and award policy

Working arrangements: Standard working hours between 9am – 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office

The Royal College of Physicians is recruiting a membership administrator who will be responsible for assisting with the day-to-day smooth running of membership subscription processes. 

Purpose and scope

Key responsibilities

• Acting as a first point of contact for member enquiries both over the phone and via email, working with the team to manage the membership inbox.
• Processing membership applications, renewals, status changes and cancellations on CRM.
• Using CRM to update member details and perform basic query searches.
• Processing membership payments via credit/debit card and Direct Debit.
• Assist in the processing of monthly Direct Debit collections.
• Produce reports and data for analysis by senior management and other stakeholders.
• Assisting the Fellowship coordinator in administering the election of fellowship candidates.
• General administration including keeping accurate records, filing, dealing with the office post and data input.

About you

• Educated to A Level standard or equivalent including Maths and English GCSE at grade C or above.
• Experience in a customer facing role and the ability to deliver high standards of customer service.
• Computer literate with experience of data input and strong keyboard skill.
• A methodical approach to work and the ability to pay close attention to detail, achieving high standards of accuracy and integrity.
• Excellent written and telephone communications skills.
• Able to prioritise your workload according to importance and urgency.

For more information about the role please view the job description.  

Our benefits

Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include

• 27 days holiday per annum plus bank holidays
• group personal pension plan with 7% employer contribution
• interest-free season ticket loan 
• life assurance 
• flexible working hours
• employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
• occupational health team – includes employment and work-related health assessments, health checks and workstation assessments
• cycle to work scheme
• corporate eye care scheme
• health cash plan
• professional training and development opportunities
• enhanced maternity and paternity pay
• staff discounts platform – including discounts on cinema tickets and a range of high street brands

About the RCP

The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.

How to apply

To apply, please submit your CV and a cover letter outlining how your skills and experience meet the job description. Please note that applications received without a cover letter will not be shortlisted.

If you have any queries about the application process or the role, please email recruitment@rcp.ac.uk .

Closing date: 4 November 2024

Shortlisted candidates will be notified by: 8 November 2024  

Interview date: w/c 11 November 2024

Please note that this is a critical role which we want to appoint as soon as possible. We will review applications upon receipt, and we intend shortlist and invite candidates to attend an interview whilst the advert is still live. We therefore recommend early applications as the vacancy may close before the listed closing date. 

The RCP positively encourages applications