Customer Support Manager - Japan (f/m/d)

adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners’ business to the next level. Part of the applike group ecosystem, adjoe is home to an advanced tech stack, powerful financial backing from Bertelsmann, and a highly motivated workforce to be reckoned with.

Join our team as a Customer Support Manager and become a crucial part of adjoe's commitment to customer satisfaction. In this role, you are managing a team, along with interacting directly with customers, addressing their concerns, providing solutions, and ensuring a positive experience with our products. Collaborating with the product management and development teams, you will also play a key role in identifying and communicating customer feedback and trends to enhance product quality and service.

• Provide high-quality customer support through various channels such as email, chat, and other channels.
• Manage a group of freelancers / outsourcers that responds to customer inquiries.
• Understand and use tools for customer support in an effective way.
• Analyze and report product malfunctions that are learned from customer inquiries.
• Update our internal databases with information about technical issues and useful discussions with customers.
• Maintain up-to-date knowledge of company policies, procedures, and products.
• Contribute to the development of customer support materials, such as FAQs and help guides.
• Suggest and implement better ways to serve customer inquiries.

• Minimum of 3 years of experience as a Customer Support Specialist or similar CS role.
• Experience managing a customer support team.
• Native Japanese speaker, and proficient in English. Familiarity with our industry is a plus.
• Experience using tools for customer support.
• Excellent communication and problem-solving skills.

• Hybrid working model
• Performance-based competitive salary offer
• Strong feedback culture with twice-a-year performance feedback conversations
• Strong career growth opportunities with biannual development talks to define a career plan

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!

We welcome applications from people who will contribute to the diversity of our Company.