Appointment Coordinator

Responsible for maintaining the master schedule of patient appointments for outpatient clinic visits. This includes scheduling
appointments for new and return patients according to hospital policies. Effectively utilizes the computerized SHCIS appointment
system. Demonstrates effective and age appropriate communication skills by phone and in person with patients, families, staff,
Shriners and other visitors. Keeps current as the database is updated and/or changed.
Core Values

Coordinates Day-To-Day Clinic Operations

• Schedules or re-schedules clinic appointments in SHCIS accurately and timely.
• Ensures outpatients scheduled for visits are registered in SHCIS and that labels, itinerary, and ID sheet are

placed in front of chart.

• Sends written notifications of regularly scheduled appointments to patients, families, and Temples.
• Gives verbal notification of add-ons and unscheduled appointments to nursing staff upon patient's arrival to

clinic.

• Types clinic schedules without error and/or retrieves and distributes computer copies by 4:00 pm one day

prior to clinic

• Orients all new patients and families to OPD and explain HIPAA/clinic forms prior to completion of initial

appointment.

Maintains a Clean and Orderly Working Environment

• Keeps clinic reception and copy area neat and orderly at all times.

Maintains Communication

• Answers telephone calls within 3-4 rings.
• Refers identified problems to appropriate staff member.

Demonstrates Self-Development

• Attends 100% of all mandatory in-services, including annual CPR training, and 75% of all non-mandatory

hospital in-services.

• Attends 80% of monthly staff meetings and reviews and initials minutes.
• Completes self-evaluation prior to scheduled conference with Director.

Note: This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and
participate in special projects as assigned

Degree of Study Preferred
High School Diploma/GED General Studies Required

Experience
1 Year Scheduling, registration and insurance
verification preferred
1 Year Microsoft Office Applications required
1 Year Organizational skills required
1 Year Communication Skills required

Certification and Licensures
Basic Life Support (BLS) Required (must obtain within 30 days of hire)

Must be COVID-19 vaccinated

Shriners Childrens Spokane offers a competitive salary and benefit package, including continuing education and professional development opportunities. Other considerations include: