Appraiser I - Auto

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

What you'll do here:

• Determine the causes and origin of damage that occurred during an accident through a in-person vehicle inspection. Claims handled will be of varying degrees of complexity depending on the incumbent's experience.
• Assess and confirm collision related damage during intake appointment with insured.
• Inspect repair quality for insureds vehicles, ensuring the estimate correctly reflects the work done by body shops.
• Use digital automated evaluation systems to standardize repair estimates and avoid errors.
• Ensure productivity and service quality, using the appraisers' standards and procedures manual and relating performance to the Claims Department's quantitative and qualitative objectives.
• Address repair issues, if any, with shop to ensure repairs are at or beyond industry standard.

What you bring to the table:

• Minimum of 2-4 years' auto body repair experience, including knowledge of estimating software (Audatex and Mitchell) or an equivalent combination of post-secondary education in a related industry (or any combination of equivalent education and experience).
• Comprehensive knowledge of the principles and techniques of automobile physical damage repairs and replacement.
• Computer proficient and able to effectively navigate through various systems.
• Strong analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusions.
• Effective verbal and written communication skills with the capability to draft claims reports.
• Commitment to continuing education.
• Must be customer driven.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.