Customer Support Specialist

• Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
• Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more.
• Take ownership of resolving customer service and healthcare navigation issues
• Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service 
• Keep customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents each interaction in Salesforce  
• Exercises problem resolution skills when handling customer concerns using various internal tools 
• Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned 
• Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST 

• 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
• appointments, strong organizational skills, and the ability to solve problems.
• Medical office experience preferred but not required
• Two years of proven customer service and/or patient care experience 
• Strong communication skills, both verbal and written  
• Tech savvy- the ability to use and navigate members with our mobile technology 
• Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training 
• Positive, friendly, and professional demeanor with customers 
• Adept at juggling multiple tasks and customer support requests at the same time 
• Familiarity with Salesforce Service Cloud and Google Suite is a plus
• Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone 
• High school diploma preferred  
• Spanish speaking and writing skills are a plus 

• Fun, friendly, and unique culture – Bring your whole self to work every day! 
• Medical, dental & vision insurance starts 1st day 
• Paid time off & paid holidays 
• Employer contributions for HSA accounts 
• Tuition assistance 
• Matching 401(K)

Compensation:  $20-$25/hr. & bonus eligible (national average, premium markets may vary)