Customer Success Manager

Background Apto Payments is transforming the card issuance industry. We help companies issue new kinds of cards with a better cardholder experience by removing constraints and enabling new use cases. Founded in 2014 as Shift Payments, the company worked with Coinbase to launch the first Bitcoin debit card. Today, as Apto, our mission is ambitious, creating new ways to connect people to their assets - crypto and non-crypto - by helping companies successfully launch innovative, user-centric card programs. Apto is a Series B company, headquartered in San Francisco. We are focused on growing our business in a responsible way, building best-in-class products while managing regulatory and financial risk. We're motivated to empower developers' and customers to design and build the next generation of can't-live-without card products. The Role & Opportunity We are looking for an extraordinary Customer Success Manager to help build the future of payments. You will serve as an important liaison... between our program management clients and the rest of Apto. Overall, your mission is to understand our customer's strategic goals and align Apto's efforts to help achieve them. Your key responsibilities will include: Driving revenue from existing customers and enabling newly signed clients to build successful programs from scratch Being the voice of customers within Apto and evangelizing Apto within your clients Creating repeatable and scalable processes and procedures for client management in our rapidly expanding portfolio Collaborating with Apto's customers to scope enhancements and manage internal resources to achieve timely implementations Developing and maintaining reporting and documentation for the organization Living Apto's values: be your best self, think of a better way, and always play offense. Impact & Work This role will impact the business immensely as you will be the main point of contact for several of our key clients. You will be expected to effectively assist with the implementation of new programs, own the continued development of existing programs, and provide world-class service while managing competing priorities. As part of a tight-knit Revenue team, your voice will be heard and you will directly see the results of your efforts. About You You are an emotionally intelligent self-starter with a passion for guiding customers through complex financial ecosystems and partnerships. 5 years of hands-on experience in the payments industry or financial services Driven to succeed and thrive on viewing the results of your efforts Possess an understanding of card transaction processing, network settlements, and dispute handling Detail-oriented and know how to manage deadlines internally and externally Experience with compliance and regulatory processes Ability to think critically and creatively about solving customer challenges A strong sense of ownership and a desire to deliver the best possible experience for customers Benefits Competitive salary and equity 401k and unlimited PTO Fully-paid healthcare for you and dependents Stipend for ongoing professional development Work with a diverse team of impact-driven individuals Opportunity to build solutions for millions of people around the world Hybrid work environment - Ability to work from a local office (if we have one) or remote depending on location. Take an in-person meeting when it's more efficient, and skip the commute when it's not needed. Note that, pursuant to the Company's COVID-19 mitigation protocols, individuals must be fully vaccinated upon commencing employment, subject to legally required exemptions. Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. Prospective Talent and Job Applicant Privacy Notice When you apply to a job on this site, any personal data you provide, or which is collected as part of this process, will be processed by Apto Payments in order to manage its recruitment and hiring related activities. Under European data protection laws, your rights may include the right to access, port, erase, restrict, rectify or object to the processing of your personal data or where we rely on consent, the right to withdraw that consent. California Privacy Rights Notice for Job Applicants Under the California Consumer Privacy Act (CCPA), Apto Payments is required to inform California residents who are our job applicants or prospective talent (together job applicants) about the categories of personal information we collect about you and the purposes for which we will use this information. This applies only to personal information that is subject to the CCPA such as: Personal and online identifiers (such as first and last name, email address, or unique online identifiers) Categories of information described in Section 1798.80(e) of the California Civil Code (such as physical characteristics or description, social security number, driver's license or state identification number, address, insurance policy number, and bank account number) Characteristics of protected classifications under California or federal law (such as race or gender) Professional or employment-related information Education information Other information about you that is linked to the personal information above Salary Range: $80K -- $100K Minimum Qualification Account ManagementEstimated Salary: $20 to $28 per hour based on qualificationsShow full descriptionCollapse