Community Manager, Korea

As the Community Manager, Korea at Aptos, your primary responsibilities include creating and executing a vision for sustainable community growth, managing various online platforms like Telegram and Discord, and organizing events to engage and nurture the community. You'll be working closely with the Head of Community and APAC Marketing Lead to ensure alignment with our global strategies while focusing on local dynamics.

To qualify for the Community Manager, Korea role at Aptos, candidates should possess excellent communication skills in both native Korean and fluent English, a minimum of 2 years of professional experience in community management or related roles, and proficiency in moderating platforms like Telegram, Discord, and KakaoTalk. Familiarity with the crypto landscape and a strong sense of accountability are also essential.

The Community Manager, Korea at Aptos engages with the community through various strategies such as organizing events, answering questions related to products, and creating educational content. By nurturing relationships with community members and gathering feedback, you will help foster a vibrant and active community while also amplifying key messages in collaboration with the marketing team.

The Community Manager, Korea at Aptos will utilize an array of tools and platforms including Telegram, Discord, KakaoTalk, and analytics dashboards like Orbit.love. These tools are essential for managing community engagement, event organization, and tracking community health metrics.

At Aptos, the culture for the Community Manager, Korea revolves around community health, creativity, and collaboration. The company prioritizes a positive and joyful atmosphere, ensuring that team members work together cross-functionally to achieve common goals, while supporting one another and celebrating local community successes.

To build a community from the ground up, start by defining a clear vision and understanding the unique needs of your target audience. Engage with potential members through surveys and discussions, create valuable and relevant content, and leverage social media platforms to create a presence. Regularly interact and adapt based on feedback to foster growth and retention.

When discussing a past success, share specific metrics that demonstrate growth, such as increased membership numbers or engagement rates. Describe the strategies you employed, the challenges faced, and how you overcame them, making sure to emphasize community feedback and interaction as key elements to the success.

To engage non-technical community members, focus on creating accessible educational content that demystifies complex concepts. Hold introductory webinars, Q&A sessions, and create guides. Encourage participation through interactive forums or events that allow them to ask questions openly, ensuring a welcoming atmosphere for all.

Measuring community health involves assessing engagement metrics such as active participation rates, response times to queries, feedback quality, and attendance at events. Tools like analytics dashboards can provide valuable insights into overall community sentiment and interaction patterns, helping to identify areas for improvement.

Feedback is crucial in community management as it informs you about member needs, identifies pain points, and highlights areas for growth. Actively seek feedback through surveys or casual check-ins, and ensure that community members feel heard by taking actionable steps based on their insights.

When handling a conflict, remain calm and approach the situation diplomatically. Listen to all parties involved to fully understand the issue, mediate discussions to foster resolution, and ensure clear communication throughout the process. Aim to resolve conflicts while preserving community trust and unity.

To enhance community interaction, I'd organize a mix of both online and offline events such as hackathons, meetups, webinars, and discussion panels focusing on relevant topics within the blockchain space. These events should encourage collaboration, networking, and knowledge-sharing among community members.

I bring strong digital marketing skills, including content creation, social media strategy, and analytics. My experience in utilizing SEO techniques for visibility and engagement, as well as creating targeted campaigns, will be valuable in attracting and retaining community members in the Korean market.

To ensure diversity and inclusivity, I would promote an open environment where all voices are heard. This includes actively recruiting members from various backgrounds, tailoring content to appeal to a diverse community, and creating events that consider different cultural perspectives and experiences.

I use community management tools like Discord and Telegram for real-time interaction, analytics tools like Orbit.love for performance tracking, and social media management platforms to schedule and curate content. These tools help streamline communication, enhance engagement, and provide valuable data to inform strategies.