Technical Operations Associate

Our mission 

Aquabyte is on a mission to revolutionize the sustainability and efficiency of aquaculture. By making fish farming cheaper and more viable than livestock production, we aim to mitigate one of the biggest causes of climate change and help prepare our planet for impending population growth. Aquaculture is the single fastest growing food-production sector in the world, and now is the time to define how technology is used to harvest the sea and preserve it for generations to come.

We are a diverse, mission-driven team that is eager to work alongside kindred spirits. If this vision makes you smile, gives you goosebumps, or otherwise inspires you please get in touch.

Our product

We are currently focused on helping salmon farmers better understand their fish populations and make environmentally-sound decisions. Through custom underwater cameras, computer vision, and machine learning we are able to quantify fish weights, detect the health status, and generate optimal feeding plans in real time. Our product operates at three levels: on-site hardware for image capture, cloud pipelines for data processing, and a user-facing web application. As a result, there are hundreds of moving pieces and no shortage of fascinating challenges across all levels of the stack.

Watch a short documentary on Aquabyte with Amazon's CTO at a Norwegian fish farm here! https://youtu.be/YZ_qJ5JFD3I 

The role

Aquabyte is seeking a Technical Operations Associate to join our team and help us ensure our fish farming customers have a good and successful experience! The ideal candidate would thrive in an operations support role, with a technical knowledge of the salmon industry and good understanding of networks and systems. You'll be handling hardware and operational customer issues and working with our customers to resolve those issues.

• First responder to hardware and network-related issues, responsible for quick response time and maintaining system uptime
• Aid in remote and on-site troubleshooting of software and hardware issues, including fixing, updating, and maintaining the company’s proprietary hardware and software
• Perform field visits to solve technical issues and deploy equipment
• Monitor and follow up on alarms from the internal alarm system
• Provide leadership to identify issues, gather relevant stakeholders, and drive customer problems/incidents to resolution
• Ensure incidents are resolved and communicated to relevant stakeholders
• Be available on an on-call basis as necessary for team and customer support
• Work closely with our development and customer support teams to optimize our solutions
• Be versatile and assist with other projects as needed

• Technical degree (EE or CS)
• Desired experience in the fish farming industry
• Must be fluent in Spanish and English
• Strong empathy for customers with excellent interpersonal and communication skills
• Network experience, familiar with different types of networks and architecture (LAN/WAN, Wireless, etc.)
• Comfortable in a command line environment and able to write simple scripts
• Proven problem-solving and analytical skills with a process-oriented mindset
• Demonstrated troubleshooting abilities
• Comfortable working in challenging environments and managing one’s own workload
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative, with the ability to inspire others
• Driving license class B

• Competitive salary
• Potential travel
• Evolve in a fast-paced environment
• Be able to shape a business in its early days
• Get ideas, feedback, and suggestions from other best-in-their-field colleagues

Aquabyte is a private company headquartered in San Francisco, and is supported by NEA, Costanoa Ventures, and many other respected investors.

At Aquabyte, we admire interesting people with a unique background. We strongly encourage you to apply even if you don’t satisfy all the requirements, and we will get back to you as soon as possible!